Brand Specialist | Stellantis (2 x Perm 1 x FTC) Calex UK Permanent/Full Time

Calex Uk; Coventry; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Salary up to £40,000 + commission

Private GP

Healthcare services

High street discounts

Discounted gym memberships

24/7 wellbeing support

Job summary

Calex UK is recruiting two permanent Brand Specialists and one fixed-term maternity cover in Coventry to join the eCommerce team. You will be the online representative, guiding customers through the purchase journey via live chat, phone, WhatsApp and email, delivering an outstanding customer experience both online and in-store.

The role requires strong communication, retailer experience, FCA awareness, and a customer-focused approach.

Qualifications

• Recent retailer experience, preferably automotive.
• Ability to work with a high level of autonomy.
• Strong communication and customer focus.
• Familiar with lead management/CRM systems.
• Financial Conduct Authority regulated training or experience.

Responsibilities

• Qualify and deliver outstanding customer experience through online or offline channels.
• Assist customers in their car purchasing journey with professional communication.
• Keep brand/product/finance training up to date for a great customer experience.
• Capture and maintain accurate customer information for handover to retailers.
• Support the achievement of digital sales objectives and compliance standards.
• Ensure communications meet FCA training and quality objectives.

Skills

Retail experience

Autonomy

Communication skills

Time management

Attention to detail

Customer journey knowledge

CRM software experience

Education

FCA regulated training

Tools

Salesforce

Job description

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at www.calexuk.com

We are currently seeking to recruit two permanent and one fixed term maternity cover Brand Specialists to join the eCommerce department at Stellantis in Coventry.

As a Brand Specialist, you will be the online representative and primary point of contact for our brands. You will deliver an outstanding customer experience on our digital platform, supporting the Group’s digital sales aspirations. Working directly with customers, you will guide and assist customers in completing their purchase journey, either online or offline with a retailer.

In this role, you will provide a seamless and professional experience for all prospects and customers, from initial contact to order fulfilment. Communication will involve live chat, telephony, WhatsApp, and email, so a confident and professional approach to customer support is essential.

Key Responsibilities

• Qualify and deliver outstanding customer experience through the appropriate channel, online or offline – using tools / technology to support i.e. live chat, phone/WhatsApp & email
• Strong verbal and written communication skills, with both new prospects and existing customers, engaging in a professional, compliant and reassuring manner to assist prospects in their car purchasing journey
• Keep updated with brand related, product and finance training to deliver a great experience to customers and prospects
• Capture and maintain accurate customer information and interaction details to support seamless handover and follow up by retailer
• Contribute to the achievement of the Company’s commercial digital sales objectives
• Ensure all communications and correspondence is compliant and meets the Quality objectives (existing FCA training would be advantageous, as this is a regulated responsibility, but training will be given).

About You

• Recent retailer experience, preferably within an automotive industryis desirable
• Able to work with a high level of autonomy
• Great time keeping and work ethic, and a team player
• Be flexible and adaptable
• Be energised by a fast paced and changing environment
• Have great attention to detail
• Be a strong, confident communicator, verbal and written
• Understand sales and customer retention techniques
• Well-versed in the use of lead management / CRM systems (Ideally Salesforce)
• Financial Conduct Authority Regulated – experience / trained
• Customer Focused

Our Calex Core Values

We are looking for an individual who aligns with our company core values:

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

Salary & Benefits: Up to £40,000depending on experience (includes commission payments), plusoption to join the Stellantis CCS Vehicle scheme.25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.

Contract: 2 xPermanent / Full Time and 1 x Fixed Term (12 months) / Full time

Working Hours: 40 hours per week

Working Pattern: You will work 5 days a week on a 7-day rolling rota, which will include weekend work.

Place of Work: Hybrid role, working from home and the Stellantis Head Office in Coventry, at least 3 days per week.

Pre-employment Checks: Calex will undertake the relevant/standard employment checks with all successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment: The successful candidate will be employed by Calex UK www.calexuk.com.

Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.