Global LMS Support & Content Technician | JLR

Calex Uk; Coventry; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Private GP

Healthcare services

High street discounts

Discounted gym memberships

Wellbeing service

Pension

Life assurance

Private healthcare (optional)

Job summary

Calex UK is hiring a proactive LMS support and content-management specialist to join the Global LMS team. The role combines system support and content management responsibilities to deliver high-quality learning experiences for a global audience.

The role requires experience with LMS/ATS/CRM platforms, strong Excel skills, and the ability to manage content and governance reporting. It is a hybrid position based in the UK, with offices in Whitley and Coventry.

Qualifications

• Experience using enterprise systems such as LMS, ATS, CRM in a professional setting.
• Strong Excel skills (intermediate to advanced).
• Strong Administration skills.
• Problem-solving and troubleshooting abilities.
• Familiarity with data viz tools such as Power BI or Tableau.
• Excellent written and verbal communication skills.
• Highly organized with good time management and multitasking.
• Ability to work independently and in a global team environment.
• Passion for delivering exceptional customer service.
• Self-starter with a flexible approach to change.

Responsibilities

• Provide 2nd and 3rd line support for LMS-related queries via global ticketing system.
• Troubleshoot and resolve issues related to learning assets and system configurations.
• Deliver outstanding customer service to internal and external stakeholders globally.
• Collaborate with internal teams and external vendors for timely issue resolution.
• Maintain and update support documentation and knowledge bases.
• Load, test, and configure learning assets within the LMS; support global learner journeys.

Skills

LMS/ATS/CRM experience

Excel (advanced)

Administration

Troubleshooting

Data visualization tools

Communication skills

Time management

Independent & collaborative

Customer service mindset

Self-starter

Tools

Power BI

Tableau

Job description

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at www.calexuk.com

Calex is a specialist training and consultancy organisation partnered with several leading automotive manufacturers.

We are seeking a proactive and detail-oriented individual to join our Global Learning Management System (LMS) team at Jaguar Land Rover. This hybrid role combines providing system support and content management responsibilities and offers a unique opportunity for individuals from diverse professional backgrounds—particularly those with experience using Company systems such as LMS, ATS, CRMs, or similar platforms.

This role is ideal for someone who thrives in a fast-paced, service-oriented environment and is passionate about delivering high-quality support and learning experiences to a global audience.

Key Responsibilities

System & Customer Support

• Provide 2nd and 3rd line support for LMS-related queries and issues via a global ticketing system.
• Troubleshoot and resolve technical issues related to learning assets and system configurations.
• Deliver outstanding customer service to internal and external stakeholders across global markets.
• Collaborate with internal teams and external vendors to ensure timely resolution of escalated issues.
• Maintain and update support documentation and knowledge bases.

Content Management & Configuration

• Load, test, and configure learning assets within the LMS.
• Review and troubleshoot e-learning content in pre-production environments.
• Support the build and refresh of global and local learner journeys.
• Maintain audit logs, asset lists, and version control documentation.
• Assist in preparing reports and slide decks for governance meetings and act as a subject matter expert when required.

About you

Essential Skills & Experience

• Experience using enterprise systems such as LMS, ATS, CRM, or similar platforms in a professional setting.
• Strong working knowledge of Microsoft Office, particularly Excel (intermediate to advanced level).
• Strong Administration skills
• Strong problem-solving and troubleshooting abilities.
• Familiarity with data visualisation tools such as Power BI or Tableau.
• Excellent communication skills (written and verbal).
• Highly organised with strong time management and multitasking abilities.
• Analytical mindset with a keen eye for detail.
• Ability to work independently and collaboratively in a global team environment.
• Passion for delivering exceptional customer service.
• Self-starter with a positive, can-do attitude and a flexible approach to change.

Desirable Attributes

• Previous experience in LMS administration or content support.
• Technical background or understanding of e-learning technologies.
  

Why Join Us?

This is a fantastic opportunity to grow your career in a global organisation, supporting innovative learning solutions and technologies. Whether you're transitioning from a different industry or looking to deepen your expertise in LMS and digital learning, we welcome your unique experience and perspective.

Our Calex Core Values

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

Salary & Benefits:

£30,000 dependant on experience,25 Days Annual Leave, plus Bank Holidays, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Pension, Life Assurance, and optional Private Healthcare cover.

Contract

Full time / Permanent

Place of Work

Hybrid role, working from home and the JLR offices in Whitley and Coventry.

Working Hours

Monday – Friday, 40 hours per week

Pre-employment Checks

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). This nature if this role will necessitate that we undertake a DBS check.

Your Employment

The successful candidate will be employed by Calex UK, a specialist Automotive Contractor and Training Provider. For more information, please visit www.calexuk.com

Visa Sponsorship

Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.