Brand Specialist

Braintree Village; Braintree; On-site; GBP 17,000 - 21,000; Part time

Job summary

Braintree Village is seeking a confident Brand Specialist for the TEMPUR store in Braintree Village, Essex. This part-time role (20 hours) pays £13.06 per hour and focuses on delivering excellent customer service and representing the TEMPUR brand with pride.

You will act as a brand ambassador, drive store sales, maintain merchandising, handle deliveries and stock organization, and provide hands-on customer support while upholding brand values in every interaction.

Qualifications

• Proven experience delivering exceptional customer service.
• Ability to balance customer focus with sales results.
• Clear communicator with good English.
• Present a smart, friendly, and professional appearance.

Responsibilities

• Be a brand ambassador and help achieve store sales and conversion targets.
• Ensure each customer receives the TEMPUR customer journey with outstanding service.
• Provide 1-2-1 customer service and keep customer first.
• Develop product knowledge and stay aware of promotions and ads.
• Support Store Management in achieving sales targets.
• Execute daily store operational goals and priorities.

Skills

Customer service

Sales targets

Communication

Team player

Brand knowledge

Job description

Brand Specialist

TEMPUR Location: Braintree Village Contract type: part-time Pay: £13.06 per hour Closing Date: Closing Date:

THE ROLE

We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products to work for us under a Part Time Contract (20 hours) at the Braintree Village store in Essex.

Key Responsibilities

• Be a brand ambassador and help achieve store sales and conversion targets
• Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
• Offer exceptional 1-2-1 customer service and ensure the customer comes first
• Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
• Knowledge and awareness of all promotions and advertisements
• Support Store Management team in achieving individual and store sales targets
• Execute the daily operational goals and priorities assigned by store management
• Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management
• Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
• Assist and process deliveries and organization of stock room, ensuring team work
• Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
• Participating in team meetings by bringing fresh ideas, that are realistic and achievable

ABOUT YOU

• You'll have proven experience in delivering exceptional customer service
• Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results
• Operate with honesty and integrity
• Be a clear communicator with a good command of English, both spoken and written
• Be able to be professional at all times, but with an outgoing, friendly and engaging personality
• Be a team player, who is able to maintain positive relationships with their co-workers
• Adhere to company’s policies and procedures
• Maintain a smart and presentable appearance at all times
• Be able to work and show willingness to work flexible hours to meet the needs of the business