Brand Home Lead Guide—Host World-Class Experiences

Diageo plc; United Kingdom; Remote; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday allowance

Pension

Product allowance

Share purchase scheme

Career development opportunities

Job summary

Diageo plc’s Cardhu Visitor Centre is looking for a Brand Home Lead Guide to oversee daily operations across bars, tours, tastings, retail and events. This role requires weekend and evening work, with opening and closing duties to ensure exceptional visitor experiences at Scotland’s whisky destinations.

You will lead Brand Home Guides and agency colleagues, develop training, and coordinate guest communications while maintaining high standards of service, safety and operations.

Qualifications

• Experience supervising or supporting teams within hospitality, tourism, retail or visitor environments.
• Customer-first mindset with passion for delivering exceptional experiences.
• Strong communication, organisation and relationship-building skills.

Responsibilities

• Support daily operations across bars, visitor experiences and retail.
• Ensure compliance with operational, licensing, health and safety standards.
• Manage bookings, guest enquiries and Brand Home communications.
• Coordinate stock control, cash handling and operational systems.
• Host VIP experiences, tours, tastings and events as required.
• Supervise Brand Home Guides and agency colleagues, supporting training, scheduling and day-to-day development.

Skills

Team supervision

Customer service

Communication

Organisational skills

Leadership

Job description

Diageo plc’s Cardhu Visitor Centre is looking for a Brand Home Lead Guide to oversee daily operations across bars, tours, tastings, retail and events. This role requires weekend and evening work, with opening and closing duties to ensure exceptional visitor experiences at Scotland’s whisky destinations.

You will lead Brand Home Guides and agency colleagues, develop training, and coordinate guest communications while maintaining high standards of service, safety and operations.