Brand Home Lead Guide

Diageo plc; United Kingdom; Remote; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday allowance

Pension

Product allowance

Share purchase scheme

Career development opportunities

Job summary

Diageo plc’s Cardhu Visitor Centre is looking for a Brand Home Lead Guide to oversee daily operations across bars, tours, tastings, retail and events. This role requires weekend and evening work, with opening and closing duties to ensure exceptional visitor experiences at Scotland’s whisky destinations.

You will lead Brand Home Guides and agency colleagues, develop training, and coordinate guest communications while maintaining high standards of service, safety and operations.

Qualifications

• Experience supervising or supporting teams within hospitality, tourism, retail or visitor environments.
• Customer-first mindset with passion for delivering exceptional experiences.
• Strong communication, organisation and relationship-building skills.

Responsibilities

• Support daily operations across bars, visitor experiences and retail.
• Ensure compliance with operational, licensing, health and safety standards.
• Manage bookings, guest enquiries and Brand Home communications.
• Coordinate stock control, cash handling and operational systems.
• Host VIP experiences, tours, tastings and events as required.
• Supervise Brand Home Guides and agency colleagues, supporting training, scheduling and day-to-day development.

Skills

Team supervision

Customer service

Communication

Organisational skills

Leadership

Job description

Help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world. Join us for career defining opportunities that give you the chance to thrive.## Job Description**Brand Home Lead Guide****Cardhu Visitor Centre****Full time, permanent****Closing date: 7th October 2026*****Please note: This role will require weekend and evening work, as well as opening and closing activities.***### About usWith over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations.Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. Join us and play your part in making life’s moments mean a little more. ### About the FunctionOur Scotland Brand Homes are world-class visitor experiences that bring our whisky brands to life through immersive storytelling, hospitality and retail. Across our venues, we create unforgettable moments that connect visitors from around the world with the flavours, craftsmanship and heritage of Scotland. ### About the TeamYou’ll join an ambitious and passionate team dedicated to delivering exceptional visitor experiences across our Scotland Brand Homes, creating immersive journeys through whisky, hospitality and culture. ### About the RoleAs Brand Home Lead Guide, you’ll support the smooth day-to-day running of the Brand Home, ensuring operational excellence, exceptional customer service and seamless visitor experiences across tours, tastings, retail and events. ### Role Responsibilities* Support daily operations across bars, visitor experiences and retail.* Ensure compliance with operational, licensing, health and safety standards.* Manage bookings, guest enquiries and Brand Home communications.* Coordinate stock control, cash handling and operational systems.* Host VIP experiences, tours, tastings and events as required.* Supervise Brand Home Guides and agency colleagues, supporting training, scheduling and day-to-day development.This is an opportunity to develop your operational and leadership experience while playing an important role in delivering unforgettable visitor experiences at some of Scotland’s most iconic whisky destinations. ### Experience / Skills RequiredThis could be the right opportunity for you if you have:* Experience supervising or supporting teams within a fast-paced hospitality, tourism, retail or visitor environment.* A customer-first mindset and passion for delivering exceptional experiences.* Strong communication, organisation and relationship-building skills.* Confidence working across multiple operational areas, priorities and systems.* A collaborative, resilient and flexible approach, with the ability to lead by example.### Flexible Working StatementFlexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. ### Rewards & Benefits StatementWe recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:* Competitive salary and annual bonus* Generous holiday allowance* Pension* Product allowance* Share purchase scheme* Career development opportunities within a global organisation ### Diversity StatementOur purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more. **Ready to bring your best? This could be your opportunity.**If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. ### Recruitment Scam WarningProtecting candidates is very important to us. All communications regarding your application will come from an email address ending in **@diageo.com**. In our recruitment process, we’ll never ask for money.With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 27,500 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented thinkers, leaders, and makers from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.