Brand Experience Partner & Customer Coach

John Lewis plc; Oxford; On-site; GBP 16,000 - 23,000; Full time

Job summary

John Lewis Partnership in Oxford is seeking a Brand Sponsored Partner to deliver outstanding customer experiences and maintain store standards. You’ll work with colleagues and the Brand to generate sales, with nightly premiums for hours between 22:00 and 06:00.

Contract is permanent with varied full-time hours (36.75 per week) across seven days, including evenings and weekends. DBS checks may be required and flexible working options exist where possible.

Qualifications

• Basic IT literacy.
• Strong communication skills.

Responsibilities

• Delivering excellent and market leading customer experiences.
• Identify customer needs and ensure queries are resolved.
• Engage customers with the John Lewis brand through personalised and social marketing.
• Know best sellers and promotions to drive sales and newness such as seasonal changes.
• Support marketing events to drive footfall and attract new customers.
• Suggest improvements to maximise productivity.

Skills

Basic IT literacy

Strong communication

Job description

John Lewis Partnership in Oxford is seeking a Brand Sponsored Partner to deliver outstanding customer experiences and maintain store standards. You’ll work with colleagues and the Brand to generate sales, with nightly premiums for hours between 22:00 and 06:00.

Contract is permanent with varied full-time hours (36.75 per week) across seven days, including evenings and weekends. DBS checks may be required and flexible working options exist where possible.