Brand Experience Partner & Coach — Flexible Hours

John Lewis Partnership; Oxford; On-site; GBP 18,000 - 24,000; Full time

Job summary

John Lewis Partnership seeks a Brand Sponsored Partner in Oxford to deliver outstanding customer experiences, support branded campaigns and maintain shop standards. You’ll engage with customers, learn product needs, and contribute to promotions while ensuring stock availability and clean presentation.

Flexible full-time hours include early starts, evenings and weekends to support store performance. Join a cooperative business known for service, people development and a distinctive customer

Qualifications

• Basic IT literacy required.
• Strong communication skills essential.

Responsibilities

• Delivering excellent and market leading customer experiences.
• Put the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations. Ensuring these are consistently met and customer queries or complaints are resolved.
• Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
• Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
• Helping to create and supporting marketing events to drive footfall and secure new customers.
• Maximising productivity by offering ideas for continuous improvements.

Skills

Basic IT literacy

Strong communication skills

Job description

John Lewis Partnership seeks a Brand Sponsored Partner in Oxford to deliver outstanding customer experiences, support branded campaigns and maintain shop standards. You’ll engage with customers, learn product needs, and contribute to promotions while ensuring stock availability and clean presentation.

Flexible full-time hours include early starts, evenings and weekends to support store performance. Join a cooperative business known for service, people development and a distinctive customer