Brand Experience Lead - Retail, Sales & Events

Estée Lauder Companies; Cheltenham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Estee Lauder Companies in Cheltenham is seeking a Counter Lead to support the Brand by staying consumer focused and driving sales turnover. You will reflect a credible Brand image, maximize sales through excellent service, and contribute to efficient store operations.

The role involves implementing local marketing and event initiatives, managing customer refunds and complaints per guidelines, and maintaining high standards across product displays and housekeeping to protect the Brand image.

Qualifications

• Experience in a fast-paced retail or consumer facing environment
• Effective communication, organisation and prioritisation skills
• Ability to drive self-development

Responsibilities

• Plan to deliver excellent standards (product, housekeeping, displays, messaging, pricing)
• Maximise sales by selling and providing excellent service
• Deliver Brand Strategy and local marketing/events aligned to retailer activity
• Manage refunds and complaints per guidelines and escalate as needed
• Use digital tools to keep knowledge up to date
• Ensure health and safety responsibilities are met and audited

Skills

Retail experience

Customer service

Communication

Organisation

Job description

Estee Lauder Companies in Cheltenham is seeking a Counter Lead to support the Brand by staying consumer focused and driving sales turnover. You will reflect a credible Brand image, maximize sales through excellent service, and contribute to efficient store operations.

The role involves implementing local marketing and event initiatives, managing customer refunds and complaints per guidelines, and maintaining high standards across product displays and housekeeping to protect the Brand image.