Cosmetics Counter Lead — Elevate Sales & Service Excellence

Estée Lauder Companies; Lowestoft; On-site; GBP 25,000 - 35,000; Full time

Job summary

Estée Lauder Companies in the United Kingdom seeks a Counter Lead to drive sales, deliver exceptional service, and uphold luxury brand standards in store. You will lead by example as a Brand ambassador, manage stock, and plan local marketing initiatives to grow a loyal customer base.

The role focuses on maximizing turnover, maintaining excellent retail standards, and leveraging digital tools for product knowledge.

Qualifications

• Experience in a fast-paced retail or consumer-facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Maintain a credible, professional brand image with customers.
• Maximise sales through selling and high retail standards.
• Understand daily and weekly targets.
• Act as a Brand ambassador, upholding values.
• Use digital tools to stay updated on product knowledge.
• Develop strategies to recruit and retain consumers.
• Oversee deliveries, stock movements and admin within timelines.
• Minimise stock loss by following security policies.
• Maintain a safe working environment and comply with policies.
• Achieve acceptable health and safety audit ratings.
• Plan and deliver visual merchandising layouts per guidelines.
• Identify stock issues and report to Area Manager.
• Ensure promotions and discounts are executed per guidelines.
• Identify trends and suggest product improvements.

Skills

Retail experience

Self-development

Commercial awareness

Communication skills

Organisational skills

Job description

Estée Lauder Companies in the United Kingdom seeks a Counter Lead to drive sales, deliver exceptional service, and uphold luxury brand standards in store. You will lead by example as a Brand ambassador, manage stock, and plan local marketing initiatives to grow a loyal customer base.

The role focuses on maximizing turnover, maintaining excellent retail standards, and leveraging digital tools for product knowledge.