Brand Ambassador & In-Store Sales Lead

The Estée Lauder Companies Inc.; Luton; On-site; GBP 22,000 - 30,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a Counter Lead to support brand performance in a busy retail environment. You will drive sales, deliver exceptional service, and maintain high visual and store standards across the counter.

Responsibilities include managing stock, executing local marketing activities, and ensuring customer satisfaction. You will act as a brand ambassador, upholding brand values and supporting a zero-Defect customer experience.

Qualifications

• Experience in a fast-paced retail or consumer-facing environment.
• Strong communication and interpersonal skills.
• Ability to drive self-development and adapt to changing priorities.
• Commercial awareness and understanding of industry dynamics.

Responsibilities

• Manage daily replenishment and ensure stock availability.
• Maximise sales by using commercial reports to inform decisions.
• Plan and execute visual merchandising layouts within guidelines.
• Identify stock issues and work with Area Manager when needed.
• Manage promotions and discounts per company guidelines.
• Track trends and suggest actions to boost product performance.
• Deliver excellent customer service and maintain store standards.

Skills

Retail experience

Customer service

Communication

Organization

Job description

The Estée Lauder Companies Inc. is seeking a Counter Lead to support brand performance in a busy retail environment. You will drive sales, deliver exceptional service, and maintain high visual and store standards across the counter.

Responsibilities include managing stock, executing local marketing activities, and ensuring customer satisfaction. You will act as a brand ambassador, upholding brand values and supporting a zero-Defect customer experience.