Brand Ambassador & Craft Retail Advisor

Hobbycraft; Carlisle; On-site; GBP 6,700 - 9,100; Part time

Benefits offered by this job

33 days holiday including bank holiday

40% colleague discount

Long service awards

Cycle2Work scheme

Discounted gym membership

Annual charity volunteer day

Employee Support Programme

Personal pension scheme

Range of high street discounts

Inclusive working environment

Colleague social events

Job summary

Hobbycraft in Carlisle is seeking a Customer Advisor to join our store team. This part-time role delivers an inviting, customer-focused shopping experience and supports the store management in daily operations.

You will embody our brand values, help maintain displays, handle transactions, and assist with workshops and Click and Collect. This position suits someone who loves crafts and delivering excellent service in a busy retail environment.

Qualifications

• Retail experience is desirable.
• Confident communicator who can deliver outstanding customer service.
• Passion for craft.
• Selling skills are advantageous.
• Stock replenishment and cash handling experience are useful.
• Able to work at pace with accuracy and adhere to policies.

Responsibilities

• Brand ambassador – you will be passionate about the Hobbycraft brand and promote it positively.
• Deliver outstanding customer service and communicate clearly with customers.
• Maintain shop floor presentation, stock displays and replenishment.
• Operate the till and handle cash, cards and gift cards accurately.
• Assist with Click and Collect and stock control processes.
• Host workshops and participate in team activities as required.

Skills

Retail experience

Customer service

Communication skills

Brand ambassador

Cash handling

Teamwork

Self-motivated

Job description

Hobbycraft in Carlisle is seeking a Customer Advisor to join our store team. This part-time role delivers an inviting, customer-focused shopping experience and supports the store management in daily operations.

You will embody our brand values, help maintain displays, handle transactions, and assist with workshops and Click and Collect. This position suits someone who loves crafts and delivering excellent service in a busy retail environment.