Branch Supervisor - Trade Counter, Sales & Operations

Wolseley UK Limited; Macclesfield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Pension scheme (matched up to 9%)

Bonus potential

Healthcare access and wellbeing tools

YuLife app

Cycle to Work scheme

Discounts on high street and online

Job summary

Wolseley UK Limited, operating Plumb Centre in Macclesfield, is seeking a Branch Supervisor to support the Branch Manager and oversee daily branch operations. You will supervise colleagues, assist customers at the trade counter with product knowledge, and help grow the customer base and profits.

The role includes warehouse duties and local deliveries, with 40 hours per week (Mon-Fri 07.30–17.00) and occasional overtime on Saturdays. A full driving licence is essential; forklift licence is a plus.

Qualifications

• Full Driving Licence is essential.
• Forklift licence desirable but will be trained up.
• Previous industry or merchant experience is preferable.
• Prior experience as a Supervisor within a face-to-face sales environment is essential.
• Willingness to step up to run the branch in the Branch Manager's absence.
• Comfortable making outbound sales calls to gain new business.
• Team player and willing to take on a diverse branch role to keep operations running smoothly.
• Keenness to learn with a positive attitude and strong work ethic.

Responsibilities

• Assist the Branch Manager with day-to-day branch operations and take charge when they are unavailable.
• Supervise and support colleagues, provide guidance, training, and performance feedback to achieve targets.
• Assist customers at the trade counter with advice and product knowledge.
• Develop the customer base, improve retention, satisfaction, product mix and range.
• Identify and recommend ways to improve profits.
• Build rapport with suppliers.
• Perform general warehouse duties including goods in/out, picking and packing, with heavy stock handling.
• Ensure compliance with policies and procedures.
• Drive a 3.5T van delivering to customers in the local area.

Skills

Team leadership

Sales skills

Customer service

Communication

Tools

Forklift licence

Job description

Wolseley UK Limited, operating Plumb Centre in Macclesfield, is seeking a Branch Supervisor to support the Branch Manager and oversee daily branch operations. You will supervise colleagues, assist customers at the trade counter with product knowledge, and help grow the customer base and profits.

The role includes warehouse duties and local deliveries, with 40 hours per week (Mon-Fri 07.30–17.00) and occasional overtime on Saturdays. A full driving licence is essential; forklift licence is a plus.