Branch Supervisor

Wolseley Group; Macclesfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

Wolseley Group, via Plumb Centre in Macclesfield, is hiring a Branch Supervisor to lead daily branch operations, support the Branch Manager, and drive customer service and sales. The role involves supervising staff, handling trade counter inquiries, and delivering to local customers with a 3.5T van.

The successful candidate will have a full driving licence, likely forklift experience, and a track record in face-to-face supervision within a merchant environment.

Qualifications

• A Full Driving Licence is essential.
• A Forklift licence is desirable however will trained up.
• Previous industry or merchant experience is preferable.
• Prior experience as a Supervisor within a Face to Face sales environment is essential.
• Willingness to step up to run the branch in the Branch Managers absence.
• Someone who is comfortable making outbound sales calls to customers to gain new business.
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly.
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic.

Responsibilities

• Assisting the Branch Manager with the day to day running and operations within the branch and take charge when they are not available
• Supervise and support colleagues, providing guidance, training, and performance feedback to achieve targets and goals
• Serving customers on the trade counter, offering advice and product knowledge
• Develop the customer base, improve retention, satisfaction, product mix and range
• Identify and recommend ways to improve profits
• Building rapport with suppliers
• General warehouse duties including, goods in & out, picking and packing customer orders (this will involve manual handling heavy stock i.e., toilets, sinks, boilers and radiators)
• Ensure compliance with policies and procedures
• Driving 3.5T van making deliveries to customers in the local area

Skills

Full Driving Licence

Forklift licence

Outbound sales calls

Team player

Job description

Salary:

£27,500 + Bonus + Excellent Benefits

Branch Supervisor - Macclesfield - Plumb Centre

So, who are we? We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary there are also benefits on tap – including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Branch Supervisor based in Macclesfield, you’ll be responsible for:

• Assisting the Branch Manager with the day to day running and operations within the branch and take charge when they are not available
• Supervise and support colleagues, providing guidance, training, and performance feedback to achieve targets and goals
• Serving customers on the trade counter, offering advice and product knowledge
• Develop the customer base, improve retention, satisfaction, product mix and range
• Identify and recommend ways to improve profits
• Building rapport with suppliers
• General warehouse duties including, goods in & out, picking and packing customer orders (this will involve manual handling heavy stock i.e., toilets, sinks, boilers and radiators)
• Ensure compliance with policies and procedures
• Driving 3.5T van making deliveries to customers in the local area

This is a full-time, permanent role working 40 hours per week Monday to Friday between 07.30am - 5.00pm. 1 in 4 Saturdays working 8am till 12pm, paid as overtime.

And here’s what we’d like you to have to be a successful Branch Supervisor:

• A Full Driving Licence is essential
• A Forklift licence is desirable however will trained up
• Previous industry or merchant experience is preferable
• Prior experience as a Supervisor within a Face to Face sales environment is essential
• Willingness to step up to run the branch in the Branch Managers absence
• Someone who is comfortable making outbound sales calls to customers to gain new business
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic