Branch Supervisor

Wolseley Group; St. Austell; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonus potential

Enhanced maternity leave

Discounts

Healthcare

YuLife app

Cycle to Work

Job summary

Plumb Centre in St. Austell (Cornwall) seeks a Branch Supervisor to assist the Branch Manager and run the branch in their absence. You will supervise staff, provide training, and support sales while serving customers at the trade counter with product knowledge.

Grow the customer base, retain clients, and optimise profits. A Full Driving Licence is essential; this role includes warehouse duties and occasional deliveries with a 3.5T van in the local area.

Qualifications

• Full Driving Licence is essential.
• Previous industry or merchant experience is preferable.
• Prior experience as a Supervisor within a face-to-face sales environment is essential.
• Willingness to step up to run the branch in the Branch Manager’s absence.
• Someone comfortable making outbound sales calls to gain new business.
• Team player capable of handling a diverse branch role to keep operations smooth.

Responsibilities

• Assist the Branch Manager with day-to-day running and take charge when absent.
• Supervise and support colleagues with training and feedback to meet targets.
• Serve customers at the trade counter with advice and product knowledge.
• Grow the customer base, improve retention, satisfaction and product mix.
• Identify ways to improve branch profits and build supplier rapport.
• Perform warehouse duties including goods in/out, picking and packing orders.
• Ensure compliance with policies and assist with local deliveries using a 3.5T van.
• Provide cover at Truro, Redruth and Bodmin when needed.

Skills

Driving licence

Supervisor experience

Sales experience

Job description

Salary:

Competitive Salary + Bonus + Excellent Benefits

Branch Supervisor - St. Austell, Cornwall (PL25 3RF) – Plumb Centre

We are Plumb Centre, a part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention?

In addition to the competitive salary there are also benefits on tap – including:

• Annual leave (increasing with length of service)
• A generous pension scheme (matched up to 9%)
• Potential to earn bonuses
• Enhanced maternity / adoption leave
• Access to a great range of online and high street discounts
• Free access to healthcare
• Our popular YuLife app
• Our Cycle to Work scheme

As a Branch Supervisor based in St. Austell, you’ll be responsible for:

• Assisting the Branch Manager with the day to day running and operations within the branch and take charge when they are not available
• Supervise and support colleagues, providing guidance, training, and performance feedback to achieve targets and goals
• Serving customers on the trade counter, offering advice and product knowledge
• Develop the customer base, improve retention, satisfaction, product mix and range
• Identify and recommend ways to improve profits
• Building rapport with suppliers
• General warehouse duties including, goods in & out, picking and packing customer orders (this will involve manual handling heavy stock i.e., toilets, sinks, boilers and radiators)
• Ensure compliance with policies and procedures
• Driving 3.5T van making deliveries to customers in the local area
• Provide cover occasionally at Truro, Redruth and Bodmin

This is a full-time, permanent role working 40 hours per week Monday to Friday between 07.30am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.

And here’s what we’d like you to have to be a successful Branch Supervisor.

• A Full Driving Licence is essential
• Previous industry or merchant experience is preferable
• Prior experience as a Supervisor within a Face to Face sales environment is essential
• Willingness to step up to run the branch in the Branch Manager’s absence
• Someone who is comfortable making outbound sales calls to customers to gain new business
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic