Branch Supervisor

Wolseley Group; Lowestoft; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonuses

Maternity/adoption leave

Discounts

Healthcare access

YuLife app

Cycle to Work

Job summary

Plumb Centre in Lowestoft is hiring a Branch Supervisor to support the day-to-day operations of the small branch. You’ll supervise staff, assist customers at the trade counter, and ensure smooth delivery and stock processes from Monday to Friday with Saturday on a rota.

The role requires prior face-to-face customer service or sales experience, excellent communication, and a full UK driving licence. The Wolseley Group backs employee development with benefits and BI bonuses.

Qualifications

• Face-to-face customer service or sales experience preferred
• Excellent communication and confidence interacting with customers
• Team player willing to take on diverse branch duties
• Willingness to step up to run the branch in the Manager's absence
• Positive, enthusiastic attitude and strong work ethic
• Full UK Manual Driving Licence

Responsibilities

• Assist the Branch Manager with day-to-day operations
• Supervise and support branch staff, provide guidance and feedback
• Serve customers at the trade counter with product knowledge
• Build rapport with customers and suppliers, handle queries and sales
• Carry out general warehouse duties: goods in/out, picking and packing
• Occasional relief delivery driving, 3.5 tonne van

Skills

Customer service

Communication

Team player

Sales knowledge

Driving licence

Job description

Salary: Up to 32k dependent upon experience + Bonus + Excellent Benefits

Branch Supervisor - Lowestoft - Plumb Centre

We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary there are also benefits on tap – including...

• Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
• We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Branch Supervisor based in Lowestoft you’ll be responsible for:

• Assisting the Branch Manager with the day to day running and operations within this small branch.
• Supervise and support branch staff, providing guidance, training, and performance feedback.
• Serving customers on the trade counter, offering advice and product knowledge.
• Building rapport with customers & suppliers, responding to any queries and processing sales.
• General warehouse duties including, goods in & out, picking and packing customer orders.
• Occasional relief delivery driving, 3.5 tonne van.

This is a full-time, permanent role working 40 hours per week Monday to Friday 08.00am - 5.00pm and Saturday on a rota basis 08.00am - 12.00pm.

And here’s what we’d like you to have:

• Previous industry or merchant experience is preferable
• Prior experience in a Face to Face customer service/sales environment
• Excellent communication skills and confidence interacting with customers
• To be a team player who is happy to take on a diverse role to carry out all jobs in the branch to ensure it runs smoothly
• Willingness to step up to run the branch in the Branch Managers absence
• Keenness to learn, with a positive and enthusiastic attitude and a strong work ethic
• Full UK Manual Driving Licence