Branch Supervisor

Lloyd Recruitment - East Grinstead; Lingfield; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company pension

Career development

Friendly working environment

Varied role with responsibility

Job summary

Lloyd Recruitment Services are pleased to be working with a well-established business seeking an experienced Branch Supervisor to join the team on a full-time permanent basis. You will be at the heart of day-to-day operations, delivering outstanding customer service and leading a small team to meet branch goals.

You will manage stock, assist customers, and help drive sales while ensuring the branch runs smoothly and safely in a busy trade environment.

Qualifications

• Experience supervising or leading a team.
• Experience in a builder/merchant or trade environment is advantageous.
• Good communication and interpersonal skills.
• Confident with stock/ordering systems and goods-in procedures.

Responsibilities

• Lead the branch team and provide guidance to staff.
• Greet customers and handle enquiries professionally.
• Build relationships with customers and drive sales.
• Identify opportunities to increase sales and retain customers.
• Process orders, returns and stock movements in internal systems.
• Keep stock organized, check deliveries and maintain stock records.
• Ensure the branch presents well and adheres to safety standards.
• Support wider business needs and escalate issues as required.

Skills

Team leadership

Customer service

Stock management

Communication skills

Job description

Lloyd Recruitment Services are pleased to be working with a well-established and successful business who are looking for an experienced Branch Supervisor to join their team on a full-time permanent basis.

This is a great opportunity for someone who enjoys working with customers, has experience leading a small team and is looking to take the next step in their career within a busy trade environment.

What's in it for you?

• Salary: 32,000 DOE
• Permanent, full-time position
• Company pension
• Opportunity for career development
• Friendly and supportive working environment
• Varied role with plenty of responsibility

The role:

As Branch Supervisor, you will be at the heart of the day-to-day operation, combining customer service and sales with team leadership and general branch management. You will be the first point of contact for customers, helping them find the right products, resolving any issues and ensuring they receive a professional and efficient service.

Alongside this, you will help keep the branch running smoothly and make sure the team has everything they need to deliver a high standard of service.

Key responsibilities:

• Taking the lead within the branch and providing support and direction to the team
• Welcoming customers and dealing with enquiries in a friendly and professional manner
• Building positive relationships with both existing and prospective customers
• Identifying opportunities to increase sales and re-engage previous customers
• Helping the branch achieve its commercial targetsAdvising customers on products and services and ensuring their requirements are met
• Keeping an eye on stock availability and arranging replenishment where necessary
• Receiving incoming deliveries and checking quantities and products against delivery paperwork
• Organising stock within the branch and ensuring products are easy to locate
• Processing sales, quotations, orders, returns and refunds using the company's internal systems
• Keeping records up to date and providing management with relevant information
• Carrying out regular stock checks and investigating any discrepancies
• Making sure the branch is presented to a high standard and remains clean, organised and safe
• Following company policies and ensuring safe working practices are maintained
• Escalating any concerns relating to stock, security or customer issues to management
• Getting involved with other duties to support the wider business as needed

Experience required:

• Previous experience in a supervisory or team leader position
• Experience within a builders merchant, trade counter, construction or similar environment would be advantageous
• Confident dealing with customers face-to-face and over the telephone
• Strong communication and interpersonal skills
• Comfortable working with computerised stock, sales or ordering systems
• Good understanding of stock management and goods-in procedures
• Forklift experience would be beneficial
• Strong attention to detail and a methodical approach to work
• Commercially aware with an understanding of sales and customer retention
• Able to organise your own workload while supporting the wider team
• Positive, approachable and confident leadership style
• Reliable, flexible and happy to get involved wherever needed

The ideal candidate will be a confident and personable team player who enjoys dealing with people, is commercially minded and takes pride in keeping things running smoothly. You will need to be comfortable working in a busy environment and able to use your initiative when dealing with customers, stock and day-to-day challenges.

Due to the nature of the role, flexibility and own transport may be required.

Extra info:

• Refer a friend and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website.
• Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
• By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.