Branch Sales Assistant

Travis Perkins plc; Dunstable; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Full training

Job summary

TF Solutions, part of the Travis Perkins Group, is hiring a Customer Service Apprentice to be on the front line with customers in our branch. You’ll help with trade counter or phone inquiries, processing orders and stock checks while gaining broad exposure across the branch operations.

Full training is provided and you will work with a coach on a development programme for the first 12 months, building strong relationships with customers and growing within a supportive environment.

Qualifications

• Customer-facing skills and ability to provide great service.
• Friendly and outgoing personality suitable for face-to-face interactions.
• Willingness to learn and develop in a branch service role.

Responsibilities

• Assist customers at the trade counter or over the phone, delivering first-class service.
• Process customer orders, check stock and prepare shelves, and book supplier deliveries.
• Work with the team to ensure safe, accurate product delivery to customers.

Skills

Customer service

Communication

Upselling

Team player

Job description

We are TF Solutions, the one stop shop for all air conditioning, refrigeration and heat pump products and with substantial growth over the past decade, we’re becoming one of the leading Air Conditioning & Refrigerators distributors in the UK, so we’d say we know a thing or two about our sector. We’re also now part of the Travis Perkins Group, recognised as one of the UK’s top employers.

Joining our friendly and hardworking family as a Customer Service Apprentice, you'll be on the front line dealing with our customers that come into our shop. As part of the branch team, you will play a vital role in our continued success providing a first class service.

What you'll be doing:

Not one day is the same in TF Solutions branch life, but here are a few pointers:

You’ll get exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie. This will vary between talking to our customers in our trade counter or speaking to them over the phone. You'll be working with our team to get our products to the customer safely and efficiently.

You will be based inside processing our customer orders, answering the phone, keeping stock and facing up shelves. You will also be dealing with supplier deliveries and accurately booking them in branch.

You will also gain experience in our warehouse, gaining product knowledge to provide the best service to our customers, and with the administration team to fully understand all areas of the business.

Full training is provided to use our systems, and a coach will be assigned to help you on your development programme for the first 12 months.

Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.

What experience do you need?

This is a key customer facing role, you just need the ability to provide great customer service, upsell where appropriate and we can teach you the rest. Are you:

• Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive
• Someone who thrives in a dynamic and fast paced environment
• Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships
  

Being a Customer Service & Sales Assistant in the Travis Perkins Group gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enrol onto a TF Solutions development scheme. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values.

We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.