Branch Operations Manager

The Stevenson Group; Twickenham; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

The Stevenson Group is seeking a Branch Supervisor/Manager in Twickenham to lead day-to-day operations on the shop floor, manage stock, and ensure standards are met across stock, processes, and customer service. The role includes supervising staff, planning rotas, and driving efficient order processing.

You will recruit and develop the team, monitor performance, and act as an escalation point for customer complaints while ensuring adherence to company procedures and wellbeing considerations.

Qualifications

• Must have 3 years management/supervisor experience.

Responsibilities

• Stock management
• Shop floor standards
• Stock room standards
• Supervisor management
• Branch financial accountability (staffing hours, petty cash, cleaners)
• To ensure custom orders are being processed efficiently
• Complete branch banking daily
• To fill in all end of month spreadsheets
• Ensuring dispatch target achieved
• To recruit, train and retain the team
• To provide and record ongoing training to the team
• To highlight underperformance and support with action plan
• To work with supervisors to achieve branch standards
• To ensure the teams wellbeing needs are met
• Completion of Elf rotas
• Management of Elf exceptions
• Holiday management
• Daily floor rota, including lunches
• Summer temp recruitment
• Summer temp rotas
• Role model of excellent customer service on the shop floor
• Being an escalation point for customer complaint
• Actively check the branch inbox
• Spot check customer service supervisor is following company processes (correct phone greeting and email sign off)
• Knowledge of Microsoft Office, Netsuite

Skills

Microsoft Office

Netsuite

Tools

Netsuite

Microsoft Office

Job description

The Stevenson Group is seeking a Branch Supervisor/Manager in Twickenham to lead day-to-day operations on the shop floor, manage stock, and ensure standards are met across stock, processes, and customer service. The role includes supervising staff, planning rotas, and driving efficient order processing.

You will recruit and develop the team, monitor performance, and act as an escalation point for customer complaints while ensuring adherence to company procedures and wellbeing considerations.