Branch Operations Leader | Fleet & Service Excellence

Cromwell; Luton; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Paid holidays (20 days + BH)

Enhanced maternity & paternity pay

Healthcare plan & EAP

Cycle to Work

Employee discounts

Product discounts

Job summary

Cromwell in Luton is looking for an experienced Operations Manager to lead the Luton Branch and support the Regional Manager. You will recruit, coach and develop the team, optimise resources and drive service excellence across delivery, stock management and KPIs.

You will collaborate with Sales, Customer Service and Supply Chain to ensure customers receive the right goods on time while maintaining strong OTIF performance and a safe, compliant operation.

Qualifications

• Proven experience in a Team Leader or people leadership role.

Responsibilities

• Lead, recruit, onboard, develop and motivate the Luton Branch team, creating a positive working environment where colleagues are supported to achieve business goals.
• Take ownership of the Luton Branch operation, ensuring effective resourcing, communication, stock management, trade counter and collection-point activity, and compliance with company procedures.
• Oversee delivery operations, branch fleet deployment and Maxoptra optimisation to achieve efficient service fulfilment, secure proof of delivery and strong OTIF performance.
• Own issues affecting service fulfilment, working with Customer Service, Customer Advocates, Sales and other stakeholders to identify solutions, resolve customer queries and deliver continuous improvement.
• Manage branch costs, productivity and quality of service, reducing unnecessary costs and maximising the use of the branch fleet to support profitable sales growth.
• Ensure Health & Safety standards, risk controls and compliance requirements are met, while supporting the Regional Manager with wider branch, territory and vending proposition objectives when required.

Skills

Team leadership

People development

Warehouse/branch management

Customer service

Operations planning

MS Office

UK driving licence

Forklift licence desirable

Tools

MS Office

Job description

Cromwell in Luton is looking for an experienced Operations Manager to lead the Luton Branch and support the Regional Manager. You will recruit, coach and develop the team, optimise resources and drive service excellence across delivery, stock management and KPIs.

You will collaborate with Sales, Customer Service and Supply Chain to ensure customers receive the right goods on time while maintaining strong OTIF performance and a safe, compliant operation.