Branch Operations Leader - Customer Focus & Growth

STARK Group; Peterborough; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discretionary bonus

Staff discounts

Life assurance

34 days holiday (incl bank holidays)

Health & wellbeing services

Cycle2Work

Job summary

Jewson in the Peterborough area is looking for an Assistant Branch Manager who is passionate about great service. You will lead a team, build relationships with customers, and work to deliver outstanding service across product lines, with emphasis on health and safety.

Hours are 7:00am - 16:30pm or 7:30am - 17:00pm Monday to Friday, plus every other Saturday morning 8am-12pm. Location: Jewson, Club Way, Hampton, Peterborough, PE7 8JA.

Qualifications

• Proven experience in an operational role.
• Strong understanding of Health & Safety and compliance.
• Strong communication to provide great customer service.
• A passion for customer service.
• An ability to build, develop and maintain relationships.
• Industry knowledge of building materials would be advantageous.

Responsibilities

• Act as first line support to the Branch Manager to lead and support the team to deliver success.
• Get to know our product lines and services in order to make the most of all customer interactions.
• Develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
• Get to know the local market to support plans for sales growth.
• Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
• Maintain stock levels, carrying out regular stock counts.
• Lead your team to make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work.

Skills

Operational experience

Health & Safety knowledge

Customer service oriented

Excellent communication

Relationship building

Job description

Jewson in the Peterborough area is looking for an Assistant Branch Manager who is passionate about great service. You will lead a team, build relationships with customers, and work to deliver outstanding service across product lines, with emphasis on health and safety.

Hours are 7:00am - 16:30pm or 7:30am - 17:00pm Monday to Friday, plus every other Saturday morning 8am-12pm. Location: Jewson, Club Way, Hampton, Peterborough, PE7 8JA.