Branch Operations Lead – Optical & Hearing Care

Scrivens-Opticians-; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff discounts on optical and hearing

Career development opportunities

28 days leave including bank holidays

Job summary

Scrivens-Opticians- is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team to deliver exceptional customer service and drive branch performance. You will act as a role model, inspiring your team to achieve sales targets while maintaining high standards of clinical care.

This full-time role includes every Sunday and involves managing daily operations, staff development, inventory, and local marketing, with opportunities for career progression within the

Qualifications

• Previous experience in retail or healthcare, ideally within optical or audiology.
• Strong background in customer service and sales.
• Excellent interpersonal and communication skills.
• Ability to lead, motivate, and support a team.
• Organised, reliable and able to work under pressure.
• Basic IT skills and familiarity with POS systems.

Responsibilities

• Assist in managing the daily operations of the branch, ensuring smooth and efficient service.
• Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services.
• Deliver outstanding customer service, addressing customer needs with professionalism and empathy.
• Assist in staff training, coaching, and performance management.
• Manage stock levels, merchandising, and branch presentation to company standards.
• Help coordinate local marketing initiatives and promotional campaigns.
• Step in as acting Branch Manager when required, including opening and closing the branch.

Skills

Customer service

Sales

Team leadership

Interpersonal skills

Organizational skills

IT literacy

Tools

POS systems

Job description

Scrivens-Opticians- is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team to deliver exceptional customer service and drive branch performance. You will act as a role model, inspiring your team to achieve sales targets while maintaining high standards of clinical care.

This full-time role includes every Sunday and involves managing daily operations, staff development, inventory, and local marketing, with opportunities for career progression within the