Assistant Branch Manager - Optical & Hearing Sales Leader

Scrivens Opticians & Hearing Care; Chipping Norton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Career development opportunities

Staff discounts on optical and hearing

28 days annual leave including bank-hs

Generous staff discount scheme

Job summary

Scrivens Opticians & Hearing Care is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team, delivering exceptional customer service and driving branch performance. You will role‑model high standards of clinical care while motivating colleagues to meet sales targets and maintain excellent service.

The role requires experience in retail or healthcare (optical/audiology ideal), strong customer service and communication skills, and the ability to work under

Qualifications

• Previous experience in retail or healthcare, ideally optical or audiology
• Strong customer service and sales orientation
• Excellent interpersonal and communication skills
• Ability to lead, motivate and support a team
• Organised, reliable, and able to work under pressure
• Basic IT skills and familiarity with point-of-sale systems (desirable)

Responsibilities

• Assist in managing the daily operations of the branch to ensure smooth service
• Support and motivate the team to achieve sales targets for optical and hearing products
• Deliver outstanding customer service with professionalism and empathy
• Assist in staff training, coaching and performance management
• Manage stock levels, merchandising and branch presentation to company standards
• Coordinate local marketing initiatives and promotional campaigns
• Step in as acting Branch Manager when required, including opening/closing the branch

Job description

Scrivens Opticians & Hearing Care is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team, delivering exceptional customer service and driving branch performance. You will role‑model high standards of clinical care while motivating colleagues to meet sales targets and maintain excellent service.

The role requires experience in retail or healthcare (optical/audiology ideal), strong customer service and communication skills, and the ability to work under