Branch Manager — Lead in Optics & Hearing Care

Scrivens-Opticians-; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Ongoing training

Career progression

Family-run culture

Staff discounts

Pension scheme

28 days annual leave

Generous staff discounts

Job summary

Scrivens Opticians & Hearing Care is seeking a Branch Manager to lead a dedicated team and deliver outstanding customer service in a fast-paced retail environment.

You will manage all branch operations, drive sales growth, oversee staff training and performance, and ensure the highest standard of care in optics and hearing care while maintaining regulatory compliance and a customer-first approach.

Qualifications

• Experienced retail manager with leadership and people management skills.
• Background in optics, audiology, or healthcare is preferred.
• Strong communication, customer-first mindset, and commercial awareness.
• Proactive, hands-on problem solving and team development; basic IT and POS skills required.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

Skills

Leadership

Customer service

Retail management

Communication

Tools

POS systems

Job description

Scrivens Opticians & Hearing Care is seeking a Branch Manager to lead a dedicated team and deliver outstanding customer service in a fast-paced retail environment.

You will manage all branch operations, drive sales growth, oversee staff training and performance, and ensure the highest standard of care in optics and hearing care while maintaining regulatory compliance and a customer-first approach.