Branch Manager: Lead Optics & Hearing Care Team

Scrivens-Opticians-; High Wycombe; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

28 days annual leave including bankhol

Career progression

Staff training

Family-run culture

Job summary

Scrivens Opticians & Hearing Care is seeking a Branch Manager to lead a dedicated team, delivering outstanding customer service and achieving branch targets. You will oversee daily operations, training, and performance, while ensuring high professional standards and collaborative care with optical and hearing specialists.

The role emphasizes customer-first service, sales growth, compliance, and active community engagement within a busy retail setting.

Qualifications

• Experience in retail management with a focus on customer service.
• Background in optics, audiology, or healthcare is preferred.
• Strong leadership and people management capabilities.
• Excellent communication and relationship-building skills.
• Commercial awareness and ability to drive sales performance.
• Familiarity with point-of-sale systems and basic IT skills.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

Skills

Leadership

People management

Customer service

Communication

Commercial awareness

POS systems

IT skills

Tools

POS systems

Job description

Scrivens Opticians & Hearing Care is seeking a Branch Manager to lead a dedicated team, delivering outstanding customer service and achieving branch targets. You will oversee daily operations, training, and performance, while ensuring high professional standards and collaborative care with optical and hearing specialists.

The role emphasizes customer-first service, sales growth, compliance, and active community engagement within a busy retail setting.