Assistant Branch Manager - Optical & Hearing Sales Leader

SCRIVENS LTD; Bath; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Career development

Staff discounts

Inclusive team

Annual leave

Staff discount

Job summary

SCRIVENS LTD in Bath is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team, delivering exceptional customer service, and achieving sales targets for optical and hearing products. You will model high standards of clinical care and ensure smooth daily operations.

You will motivate staff, assist in training and performance management, manage stock and merchandising, coordinate local promotions, and step in as acting Branch Manager when required, including

Qualifications

• Experience in retail or healthcare, ideally optical or audiology.
• Strong customer service and sales background.
• Excellent interpersonal and communication skills.
• Ability to lead, motivate and support a team.
• Organised, reliable and able to work under pressure.

Responsibilities

• Assist in managing daily branch operations and ensure smooth service.
• Motivate the team to hit sales targets for optical and hearing products.
• Deliver outstanding customer service with professionalism and empathy.
• Support staff training, coaching, and performance management.
• Manage stock, merchandising and branch presentation to standards.
• Coordinate local marketing initiatives and promotions.
• Step in as acting Branch Manager when required, including opening/closing.

Skills

Customer service

Sales

Team leadership

Communication

Staff motivation

Interpersonal skills

Leadership

Tools

POS systems

Job description

SCRIVENS LTD in Bath is seeking an Assistant Branch Manager to support the Branch Manager in leading a dedicated team, delivering exceptional customer service, and achieving sales targets for optical and hearing products. You will model high standards of clinical care and ensure smooth daily operations.

You will motivate staff, assist in training and performance management, manage stock and merchandising, coordinate local promotions, and step in as acting Branch Manager when required, including