Branch Operations & Customer Service Specialist

LKQ Europe; Birmingham; Híbrido; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Enhanced Annual Leave

Career Growth

Life Assurance

24/7 Employee Assistance Programme

Gym Discounts

Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Descripción de la vacante

LKQ Europe is recruiting a Branch Assistant to join our busy UK branch. You will be involved in deliveries, warehouse tasks and customer service at the trade counter, helping keep the branch running smoothly and delivering on our customer promise.

You'll work across deliveries, stock handling and customer-facing duties, building relationships and upholding safety and efficiency standards in a fast-paced environment.

Formación

• Previous experience in a delivery driving, warehouse, logistics or branch support role.
• A full, clean UK driving licence.
• Strong communication and customer service skills.
• The ability to work efficiently in a busy, fast-paced environment.
• Good organisational skills and attention to detail.
• An understanding of safe working practices and Health & Safety.
• Basic IT skills and confidence using handheld devices or warehouse systems.

Responsabilidades

• As a Branch Assistant, you'll support every aspect of the branch operation, helping the team deliver excellent service, maintain high operational standards and achieve business goals.
• Deliver products safely, accurately and on time, ensuring every customer receives excellent service.
• Build positive relationships with customers and represent the business professionally at every opportunity.
• Support Click & Collect customers and assist at the trade counter when needed.
• Help resolve customer queries and contribute to a positive customer experience.
• Pick, pack and prepare customer orders accurately and efficiently.
• Assist with goods receiving, stock movements and dispatch activities.
• Maintain stock accuracy through daily stock checks and inventory procedures.
• Support stock takes and ensure products are stored safely and correctly.
• Carry out daily vehicle safety checks before every journey.
• Ensure company vehicles remain clean, roadworthy and compliant with company standards.
• Use delivery technology, including ePOD systems and handheld devices, accurately and effectively.
• Drive safely at all times, promoting a safety-first culture.

Conocimientos

Delivery driving

Warehouse experience

Logistics

Branch support

Driving licence

Communication skills

Customer service

Organisational skills

Basic IT skills

Handheld devices

Descripción del empleo

LKQ Europe is recruiting a Branch Assistant to join our busy UK branch. You will be involved in deliveries, warehouse tasks and customer service at the trade counter, helping keep the branch running smoothly and delivering on our customer promise.

You'll work across deliveries, stock handling and customer-facing duties, building relationships and upholding safety and efficiency standards in a fast-paced environment.