Branch Operations & Admin Specialist

Ernest Doe & Sons Ltd; Sutterton; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

32 days holiday

Workplace pension

Life assurance

Staff discount

Car tyre discount

Sick pay scheme

Flu vaccinations

Employee referral scheme

Job summary

Ernest Doe & Sons Ltd in the United Kingdom is seeking a Branch Administrator to support the Branch Manager and team with efficient day-to-day operations. You will provide high‑level administrative and personal assistant support, handle customer enquiries, and ensure accurate record‑keeping and compliance.

The role involves coordinating branch activities, managing invoices and sales documentation, stock checks, data entry, and supporting the sales team during events.

Qualifications

• Strong communication skills and professional telephone manner.
• Excellent organisational skills with the ability to multitask.
• Attention to detail in written and numerical data.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Self-motivated, approachable and a team player.

Responsibilities

• Provide high-level personal assistant and administrative support to the Branch Manager.
• Manage incoming calls and maintain the branch switchboard.
• Serve as first point of contact for customers and clients, handling inquiries and complaints.
• Process invoices, delivery notes, and related documentation.
• Prepare sales quotations, issue invoices and delivery tickets.
• Carry out daily cashiering duties and liaise with Head Office.

Skills

Communication

Multitasking

Attention to detail

Customer service

Organisational skills

Tools

Microsoft Office

Job description

Ernest Doe & Sons Ltd in the United Kingdom is seeking a Branch Administrator to support the Branch Manager and team with efficient day-to-day operations. You will provide high‑level administrative and personal assistant support, handle customer enquiries, and ensure accurate record‑keeping and compliance.

The role involves coordinating branch activities, managing invoices and sales documentation, stock checks, data entry, and supporting the sales team during events.