Branch Administrator — Customer Care & Admin Ops

Ernest Doe & Sons Limited; Sutterton; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

32 days holiday

Workplace pension

Life assurance (2x salary)

Staff discounts

Car tyre discounts

Sick pay scheme

Flu jabs

Employee referral scheme

Job summary

Ernest Doe & Sons Limited is seeking a Branch Administrator to support the Branch Manager and team in daily operations at the Sutterton location. You will provide high-level administrative and PA support, handle customer enquiries, and ensure accurate record-keeping and compliance in a busy branch environment.

Responsibilities include managing calls, invoicing, stock checks, and data maintenance while coordinating with Head Office.

Qualifications

• Strong communication and professional telephone manners.
• Confident in dealing with people at all levels.
• Discreet and trustworthy with confidential information.
• Excellent organisation and multitasking abilities.
• Attention to detail in written and numerical data.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Self-motivated, approachable, and a team player.
• Ability to use initiative in a fast-paced environment.
• Well-presented and detail-oriented.

Responsibilities

• Provide high-level personal assistant and administrative support to the Branch Manager and wider team.
• Manage incoming calls and maintain the branch switchboard.
• Act as the first point of contact for customers and clients, handling enquiries, requests, and complaints in person, by telephone, and via email.
• Carry out financial administration duties, including processing invoices, delivery notes, and related documentation.
• Prepare sales quotations and issue invoices and delivery tickets.
• Carry out daily cashiering duties and liaise with Head Office.
• Maintain accurate data, records, and filing systems, including stock documentation and confidential information.
• Update the sales database regularly.
• Support the sales team during events and trade shows and provide general administrative support.
• Conduct monthly stock checks on domestic items.
• Ensure timely and clear communication across the team.
• Consistently deliver professional and customer‑focused service.

Skills

Communication skills

Telephone manner

Confidentiality

Organisational skills

Attention to detail

MS Office

Team player

Initiative

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Ernest Doe & Sons Limited is seeking a Branch Administrator to support the Branch Manager and team in daily operations at the Sutterton location. You will provide high-level administrative and PA support, handle customer enquiries, and ensure accurate record-keeping and compliance in a busy branch environment.

Responsibilities include managing calls, invoicing, stock checks, and data maintenance while coordinating with Head Office.