Branch Network Operations Partner

Newcastle Building Society; Newcastle upon Tyne; Hybride; GBP 59 000 - 72 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Pension scheme

Private medical insurance

Annual bonus scheme

Life assurance (4x salary)

Employee assistance programme

Cycle to work scheme

Résumé du poste

Newcastle Building Society is seeking a Branch Network Operations Partner to lead and enhance operational frameworks across the branch network. You will shape governance, standards and risk controls, using performance data and customer feedback to drive improvements and support new openings and refurbishments.

The role requires strong branch operations experience in regulated environments, with the ability to engage senior stakeholders and translate complex requirements into actionable plans.

Qualifications

• Strong operational branch experience in financial services.
• Ability to influence stakeholders without direct authority.
• Data-driven approach to process improvement.

Responsabilités

• Lead development and governance frameworks for the branch network.
• Collaborate with Property, Health & Safety, Risk, Compliance and HR teams.
• Identify improvements from performance data and customer feedback.
• Support new branch openings and refurbishments.
• Maintain risk registers and strengthen operational controls.

Connaissances

Operational governance

Branch operations

Stakeholder management

Regulatory awareness

Description du poste

Job Posting TitleBranch Network Operations PartnerSalary BandSalary Banding - Up to £65,000Grade- MP1Job DescriptionAbout the RoleOur branch network is at the heart of our organisation, providing a vital service to customers and communities across our network. We're looking for a Branch Network Operations Partner to help ensure our branches operate safely, efficiently and consistently, while supporting the future development of our branch proposition.Working closely with the Head of Branch Network, you'll lead the development and enhancement of operational frameworks, governance and standards that support a high-performing and compliant network. You'll use operational insight, customer feedback and performance data to identify opportunities for improvement, challenge existing ways of working and drive positive change.This is a highly collaborative role where you'll partner with teams across Property, Health & Safety, Risk, Compliance, HR, Digital and Transformation. From supporting new branch openings and refurbishments to maintaining risk registers and strengthening operational controls, you'll play a key role in ensuring our branches are set up for success and risks are identified and managed effectively.You'll also help shape the future operating model, reviewing processes, improving efficiency and ensuring colleagues have the frameworks, guidance and support they need to deliver great customer outcomes.About YouYou'll have strong operational branch experience, ideally gained within a financial services or other regulated customer-facing environment, and a good understanding of the challenges and opportunities that come with running a successful branch network.A proactive self-starter, you'll be comfortable working independently, building relationships across the business and influencing without direct authority. You'll enjoy reviewing processes, creating new frameworks and finding practical solutions that improve operational performance and customer outcomes.We're looking for someone who can confidently challenge where needed, using insight and data to make recommendations and drive continuous improvement. You'll be an excellent communicator, able to work effectively with senior stakeholders and translate complex operational requirements into clear, practical actions.If you're passionate about branch operations, enjoy working with a wide range of stakeholders and want to help shape the future of an important branch network, we'd love to hear from you.About UsThe Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:FinancialCorporate bonus scheme (on target 10%, up to a maximum 15%)Pension scheme (up to 9% employer contribution)Annual performance related pay reviewsColleague mortgage schemeElectric car salary sacrifice schemeLife assurance (4x salary) and income protectionAccess to our financial advisersAccess to a range of high street and online discountsWork/Life BalanceA 35-hour weekly contract - We are happy to talk flexible working and welcome discussions30 days’ annual leave + bank holidaysThe option to buy and sell up to 5 days’ holidayHybrid working (typically 3 days’ home based)Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthoodHealth and WellbeingPrivate medical insuranceAccess to a health cash plan through a Medicash schemeAccess to an employee assistance programmeFree onsite gym at our Cobalt head office and access to discounted gym’sTwo paid volunteering days’ each yearCycle to work schemeRecognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [e-mail]:Newcastle Building Society