Head of Internal Communications

Newcastle Building Society; Newcastle upon Tyne; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Hybrid working

35-hour work week

30 days annual leave

Private medical insurance

Job summary

Newcastle Building Society seeks a strategic Head of Internal Communications to shape how colleagues connect with our purpose, strategy and culture. Reporting to the Chief People Officer, you will lead the development and delivery of our internal communications strategy, guiding leadership to communicate with confidence during change and growth.

You will also lead and develop a talented team while evolving our channels and practices.

Qualifications

• Experience leading internal communications programs.
• Ability to translate complex information into clear messages.
• Proven track record of delivering measurable outcomes.

Responsibilities

• Lead the development and delivery of the internal communications strategy.
• Collaborate with senior leaders to connect strategy and culture.
• Drive channels, digital platforms and practices to engage colleagues.
• Develop and mentor the internal communications team.

Skills

Strategic communication

Stakeholder management

Change communications

Team leadership

Job description

Job Posting Title Head of Internal Communications Salary Band Circa £70, 000 Grade: BL

Job Description

About the Role We’re looking for a strategic and collaborative Head of Internal Communications to help shape how colleagues connect with our purpose, strategy and culture. Reporting to the Chief People Officer, you’ll lead the development and delivery of our internal communications strategy, ensuring colleagues understand where we’re heading, why it matters, and the role they play in our success. You’ll work closely with senior leaders across the business to bring our strategy to life through clear, authentic and engaging communication. This is a highly visible leadership role where you’ll help colleagues navigate change, strengthen engagement, and ensure communication supports outstanding customer outcomes, sustainable growth and an inclusive, high‑performing culture. You’ll also lead and develop a talented internal communications team while continuing to evolve our channels, digital platforms and communication practices.

About You

You are an experienced communications leader who can turn complex information into clear, meaningful and engaging messages. You build trusted relationships, listen to different perspectives and use insight to shape effective communication strategies. You enjoy working collaboratively with senior stakeholders, supporting leaders to communicate with confidence and helping colleagues feel informed, connected and valued. You combine strategic thinking with creativity and sound judgement, and you’re comfortable leading communications through periods of change and transformation. You’ll bring significant experience in internal communications, a track record of delivering measurable outcomes, and a passion for creating inclusive communications that help people and organisations thrive.

About Us

The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities. As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return?

• Financial Corporate bonus scheme (on target 15%, up to a maximum 22.5%)
• Pension scheme (up to 9% employer contribution)
• Car allowance (£4, 944)
• Annual performance related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts
• Work/Life Balance
• A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
• 30 days’ annual leave + bank holidays
• The option to buy and sell up to 5 days’ holiday
• Hybrid working (typically 3 days’ home based)
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
• Health and Wellbeing
• Private medical insurance
• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gym’s
• Two paid volunteering days’ each year
• Cycle to work scheme

Recognising there’s noone-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you,

Company: Newcastle Building Society People are the focus of absolutely everything we do. We believe in people, we care deeply about their hopes, their dreams and their wellbeing. And that applies equally to our customers, our communities and our colleagues – which means you, if you choose to work here. It’s important to us that you know if you join us we will welcome you, respect you, encourage you and help you to achieve your goals.