Head of Client Partnership

Newcastle Building Society; Newcastle upon Tyne; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Bonus scheme

Pension up to 9%

Annual reviews

Electric car salary sacrifice

Life assurance 4x

Advisers access

Discounts

Free onsite gym

Volunteer days

Cycle to work

Job summary

Newcastle Building Society is seeking a Head of Client Partnerships to lead a high-performing team responsible for building strong, long-term client relationships. You will shape strategic direction, drive commercial success, and partner with senior stakeholders to deliver shared value and sustainable growth.

The role emphasizes developing others, creating an inclusive culture, and delivering outstanding client experiences across the financial services sector.

Qualifications

• Experience managing strategic client relationships in financial services.
• Strong commercial awareness and ability to engage senior stakeholders.
• Empowering leader who develops others and fosters trust.

Responsibilities

• Lead the Client Partnerships team and build strong client relationships.
• Shape strategic direction and drive commercial success across the function.
• Influence senior stakeholders and collaborate across the business to create shared value.
• Coach and develop a high-performing team in a diverse, inclusive environment.

Skills

Strategic leadership

Stakeholder management

Client partnerships

Financial services experience

Education

Bachelor's degree or equivalent

Job description

As Head of Client Partnerships, you will lead a talented team responsible for building strong, long-term relationships with our clients. Working closely with senior stakeholders across the business, you will help clients achieve their goals while identifying opportunities to create shared value and support sustainable growth.

You will shape the strategic direction of the Client Partnerships team, ensuring an outstanding client experience and driving commercial success. This is a highly visible leadership role where you'll influence decision-making, foster collaboration, and help strengthen our reputation across the financial services sector.

You'll also play a key role in developing and coaching your team, creating an inclusive environment where people can thrive, grow, and deliver great outcomes for clients and colleagues alike. T

his is an exciting opportunity to make a significant impact in a growing business, helping shape client strategy, drive commercial performance, and lead a high-performing team. You'll have the chance to influence at a senior level, work with a diverse range of stakeholders, and contribute to the continued success of both our clients and our organisation.

About You

We're looking for a relationship-focused leader who enjoys building trusted partnerships and bringing people together to achieve shared goals.

You'll bring experience of managing strategic client relationships within a financial services or regulated environment, along with strong commercial awareness and the ability to engage confidently with senior stakeholders. You'll be skilled at balancing client needs with business priorities, using insight and collaboration to identify opportunities and deliver positive outcomes.

You'll be an empowering people leader who supports the development of others, encourages diverse perspectives, and creates a culture of trust, accountability, and continuous improvement. Strong communication skills, sound judgement, and a genuine commitment to delivering excellent client experiences will help you succeed in this role

About Us

The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

• Corporate bonus scheme (on target 15%, up to a maximum 22.5%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

Work/Life Balance

• A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
• 30 days’ annual leave + bank holidays
• The option to buy and sell up to 5 days’ holiday
• Hybrid working (typically 3 days’ home based)
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

• Private medical insurance
• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gym’s
• Two paid volunteering days’ each year
• Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you