Customer Adviser

Newcastle Building Society; Bishop Auckland; On-site; GBP 25,000 - 28,000; Part time

Benefits offered by this job

Financial bonus scheme

Pension scheme

25 days annual leave

Cycle to work

Health and wellbeing

Life assurance

Employee discounts

Volunteer days

Mortgage scheme

Onsite gym

Job summary

Newcastle Building Society is recruiting a Customer Adviser to join our friendly branch team. You will greet customers, open accounts, handle transactions and help people plan their financial needs with care.

You'll use your strong people skills and listening abilities daily, working 28 hours a week across Tue–Sat on a rota. We offer training, development and a competitive rewards package.

Qualifications

• Being great with people and building relationships with customers are top of your skills list.
• Strong listening skills and the ability to empathise are equally as important.

Responsibilities

• Open and operate tills at the start of the day and prepare for the working day.
• Process customer transactions at the counter and assist in opening savings accounts.
• Cash up and close at the end of the day, ensuring accuracy and security.
• Engage with customers to understand their financial needs and goals and provide excellent service.

Skills

People skills

Customer service

Listening

Team player

Job description

Job Posting Title Customer Adviser Salary Band £25,469 - £28,026 FTE (£20,375 - £22,420 based on 28 hours per week)

Job Description

About the role

Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities. Do you thrive in a face‑to‑face customer focused environment? If so, our Customer Adviser role could be the perfect fit for you. Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals. Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us! The hours of work are 28 hours per week working every Tuesday, Wednesday, Thursday and Friday, plus Saturdays on a rota basis (typically until 12pm).

About You

Being great with people and building relationships with customers are top of your skills list. Strong listening skills and the ability to empathise are equally as important. A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society. We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role. In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.

About Us

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return?

As well as receiving a competitive annual salary based on above‑market pay scales, our reward package includes:

• Financial Corporate bonus scheme (on target 5%, up to a maximum 10%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts
• Work/Life Balance
  • A 28 hour weekly contract
  • 25 days’ annual leave + bank holidays (rises to 30 with length of service - pro rata for part time)
  • The option to buy and sell up to 5 days’ holiday
  • Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
• Health and Wellbeing
  • Access to a health cash plan through a Medicash scheme
  • Access to an employee assistance programme
  • Free onsite gym at our Cobalt head office and access to discounted gyms
  • Two paid volunteering days’ each year
  • Cycle to work scheme

Recognising there’s no one‑size‑fits‑all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase the full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you.

Company: Newcastle Building Society

People are the focus of absolutely everything we do. We believe in people, we care deeply about their hopes, their dreams and their wellbeing. And that applies equally to our customers, our communities and our colleagues – which means you, if you choose to work here. it’s important to us that you know if you join us we will welcome you, respect you, encourage you and help you to achieve your goals.