Head of Client Partnerships

Newcastle Building Society; Newcastle upon Tyne; Hybrid; GBP 99,000 - 121,000; Full time

Benefits offered by this job

Corporate bonus scheme

Pension contribution

Annual performance pay

Colleague mortgage scheme

Electric car salary sacrifice

Life assurance

Income protection

Private medical insurance

Medicash health plan

Employee assistance programme

On-site gym

Cycle to work

Volunteer days

Hybrid working

Job summary

Newcastle Strategic Solutions Limited, part of the Newcastle Building Society Group, seeks a Head of Client Partnerships to lead a high-calibre team. You will build long-term client relationships, work with senior stakeholders, and drive commercial outcomes while coaching your team to deliver exceptional client experiences.

You will shape strategy, influence decisions at a senior level, and foster a culture of collaboration and continuous improvement across the business.

Qualifications

• Experience managing strategic client relationships in financial services or regulated environments.
• Ability to engage confidently with senior stakeholders and balance client needs with business priorities.
• Proven track record of developing others and driving a culture of trust and accountability.

Responsibilities

• Lead and develop the Client Partnerships team to deliver outstanding client experiences.
• Shape the strategic direction of client partnerships and drive commercial performance.
• Build trusted partnerships with clients and senior stakeholders across the business.

Skills

Relationship leadership

Strategic relationships

Commercial awareness

Senior stakeholder engagement

Communication skills

People leadership

Coaching & development

Judgement

Client experience focus

Job description

Job Posting TitleHead of Client PartnershipsSalary BandCirca £110, 000Grade: BLJob DescriptionAbout the RoleAs Head of Client Partnerships, you will lead a talented team responsible for building strong, long-term relationships with our clients. Working closely with senior stakeholders across the business, you will help clients achieve their goals while identifying opportunities to create shared value and support sustainable growth.You will shape the strategic direction of the Client Partnerships team, ensuring an outstanding client experience and driving commercial success. This is a highly visible leadership role where you'll influence decision-making, foster collaboration, and help strengthen our reputation across the financial services sector.You'll also play a key role in developing and coaching your team, creating an inclusive environment where people can thrive, grow, and deliver great outcomes for clients and colleagues alike. This is an exciting opportunity to make a significant impact in a growing business, helping shape client strategy, drive commercial performance, and lead a high-performing team. You'll have the chance to influence at a senior level, work with a diverse range of stakeholders, and contribute to the continued success of both our clients and our organisation.About YouWe're looking for a relationship-focused leader who enjoys building trusted partnerships and bringing people together to achieve shared goals.You'll bring experience of managing strategic client relationships within a financial services or regulated environment, along with strong commercial awareness and the ability to engage confidently with senior stakeholders. You'll be skilled at balancing client needs with business priorities, using insight and collaboration to identify opportunities and deliver positive outcomes.You'll be an empowering people leader who supports the development of others, encourages diverse perspectives, and creates a culture of trust, accountability, and continuous improvement. Strong communication skills, sound judgement, and a genuine commitment to delivering excellent client experiences will help you succeed in this roleAbout UsThe Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:FinancialCorporate bonus scheme (on target 15%, up to a maximum 22.5%)Pension scheme (up to 9% employer contribution)Annual performance related pay reviewsColleague mortgage schemeElectric car salary sacrifice schemeLife assurance (4x salary) and income protectionAccess to our financial advisersAccess to a range of high street and online discountsWork/Life BalanceA 35-hour weekly contract - We are happy to talk flexible working and welcome discussions30 days’ annual leave + bank holidaysThe option to buy and sell up to 5 days’ holidayHybrid working (typically 3 days’ home based)Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthoodHealth and WellbeingPrivate medical insuranceAccess to a health cash plan through a Medicash schemeAccess to an employee assistance programmeFree onsite gym at our Cobalt head office and access to discounted gym’sTwo paid volunteering days’ each yearCycle to work schemeRecognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [e-mail]:Newcastle Strategic Solutions Limited