Branch Network Operations Partner

Newcastle Building Society; Newcastle upon Tyne; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Corporate bonus scheme

Pension scheme

Annual pay reviews

Colleague mortgage scheme

Electric car salary sacrifice

Life assurance (4x salary)

Job summary

Newcastle Building Society is seeking a Branch Network Operations Partner to strengthen the branch network’s governance, controls and operating model. You will drive efficiency, set standards and support new openings and refurbishments while working with cross-functional teams to deliver consistent, high-quality customer outcomes.

You’ll use data, feedback and risk insight to challenge existing ways of working and implement practical improvements, partnering with senior stakeholders to deliver

Qualifications

• Strong operational branch experience, ideally in financial services or regulated environment.
• Proactive self-starter, able to work independently and influence without direct authority.
• Excellent communicator, able to translate complex requirements for senior stakeholders.
• Comfortable reviewing processes, creating new frameworks and practical solutions for better performance.

Responsibilities

• Lead development of operational frameworks, governance and standards for the branch network.
• Use insight, feedback and performance data to identify improvements and drive change.
• Collaborate with Property, Health & Safety, Risk, Compliance, HR, Digital and Transformation teams.

Skills

Operational experience

Stakeholder management

Data-driven decisions

Communication skills

Change management

Job description

Job Posting Title

Branch Network Operations Partner

Salary Band

Salary Banding - Up to £65,000

Grade- MP1

Job Description

About the Role

Our branch network is at the heart of our organisation, providing a vital service to customers and communities across our network. We’re looking for a Branch Network Operations Partner to help ensure our branches operate safely, efficiently and consistently, while supporting the future development of our branch proposition.

Working closely with the Head of Branch Network, you’ll lead the development and enhancement of operational frameworks, governance and standards that support a high-performing and compliant network. You’ll use operational insight, customer feedback and performance data to identify opportunities for improvement, challenge existing ways of working and drive positive change.

This is a highly collaborative role where you’ll partner with teams across Property, Health & Safety, Risk, Compliance, HR, Digital and Transformation. From supporting new branch openings and refurbishments to maintaining risk registers and strengthening operational controls, you’ll play a key role in ensuring our branches are set up for success and risks are identified and managed effectively.

You’ll also help shape the future operating model, reviewing processes, improving efficiency and ensuring colleagues have the frameworks, guidance and support they need to deliver great customer outcomes.

About You

You’ll have strong operational branch experience, ideally gained within a financial services or other regulated customer-facing environment, and a good understanding of the challenges and opportunities that come with running a successful branch network.

A proactive self-starter, you’ll be comfortable working independently, building relationships across the business and influencing without direct authority. You’ll enjoy reviewing processes, creating new frameworks and finding practical solutions that improve operational performance and customer outcomes.

We’re looking for someone who can confidently challenge where needed, using insight and data to make recommendations and drive continuous improvement. You’ll be an excellent communicator, able to work effectively with senior stakeholders and translate complex operational requirements into clear, practical actions.

If you’re passionate about branch operations, enjoy working with a wide range of stakeholders and want to help shape the future of an important branch network, we’d love to hear from you.

About Us

The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

• Corporate bonus scheme (on target 10%, up to a maximum 15%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

Work/Life Balance

• A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
• 30 days’ annual leave + bank holidays
• The option to buy and sell up to 5 days’ holiday
• Hybrid working (typically 3 days’ home based)
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

• Private medical insurance
• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gym’s
• Two paid volunteering days’ each year
• Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [e-mail]

Company:

Newcastle Building Society