Branch Network Operations Partner

Newcastle; New York; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Hybrid working

35-hour week

30 days annual leave

Private medical insurance

Life insurance

Job summary

Newcastle Building Society is seeking a Branch Network Operations Partner to lead the development of operational governance and standards across its branch network. You’ll use data and customer feedback to drive improvements, collaborate with Property, Risk, Compliance, HR and Digital teams, and support new openings and refurbishments.

The role emphasizes independent, proactive work, influencing senior stakeholders and delivering practical, well-structured actions to improve customer outcomes

Qualifications

• Strong operational branch experience within financial services or regulated customer-facing environment.
• Proactive self-starter who can work independently and build relationships across the business.
• Excellent communicator capable of briefing senior stakeholders and translating complex requirements into clear actions.
• Able to challenge processes, review frameworks and drive continuous improvement.

Responsibilities

• Lead development and enhancement of operational frameworks, governance and standards for the branch network.
• Use insights, feedback and performance data to identify opportunities and drive positive change.
• Support new branch openings and refurbishments and maintain risk registers.
• Shape the future operating model, review processes and improve efficiency across the network.

Skills

Operational branch experience

Data-driven mindset

Stakeholder management

Excellent communicator

Influence without authority

Job description

Branch Network Operations PartnerYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Newcastle Building Society Careers## Branch Network Operations PartnerApply: Cobalt Business Park, Newcastle Upon Tyne: Full time: Posted 2 Days Ago: End Date: November 11, 2026 (11 days left to apply): JR1017**Job Posting Title**Branch Network Operations Partner**Salary Band**Salary Banding - Up to £65,000Grade- MP1**Job Description** **About the Role**Our branch network is at the heart of our organisation, providing a vital service to customers and communities across our network. We're looking for a Branch Network Operations Partner to help ensure our branches operate safely, efficiently and consistently, while supporting the future development of our branch proposition.Working closely with the Head of Branch Network, you'll lead the development and enhancement of operational frameworks, governance and standards that support a high-performing and compliant network. You'll use operational insight, customer feedback and performance data to identify opportunities for improvement, challenge existing ways of working and drive positive change.This is a highly collaborative role where you'll partner with teams across Property, Health & Safety, Risk, Compliance, HR, Digital and Transformation. From supporting new branch openings and refurbishments to maintaining risk registers and strengthening operational controls, you'll play a key role in ensuring our branches are set up for success and risks are identified and managed effectively.You'll also help shape the future operating model, reviewing processes, improving efficiency and ensuring colleagues have the frameworks, guidance and support they need to deliver great customer outcomes.**About You**You'll have strong operational branch experience, ideally gained within a financial services or other regulated customer-facing environment, and a good understanding of the challenges and opportunities that come with running a successful branch network.A proactive self-starter, you'll be comfortable working independently, building relationships across the business and influencing without direct authority. You'll enjoy reviewing processes, creating new frameworks and finding practical solutions that improve operational performance and customer outcomes.We're looking for someone who can confidently challenge where needed, using insight and data to make recommendations and drive continuous improvement. You'll be an excellent communicator, able to work effectively with senior stakeholders and translate complex operational requirements into clear, practical actions.If you're passionate about branch operations, enjoy working with a wide range of stakeholders and want to help shape the future of an important branch network, we'd love to hear from you.**About Us** The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you. **What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:** Financial* Corporate bonus scheme (on target 10%, up to a maximum 15%)* Pension scheme (up to 9% employer contribution)* Annual performance related pay reviews* Colleague mortgage scheme* Electric car salary sacrifice scheme* Life assurance (4x salary) and income protection* Access to our financial advisers* Access to a range of high street and online discountsWork/Life Balance * A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions* 30 days’ annual leave + bank holidays* The option to buy and sell up to 5 days’ holiday* Hybrid working (typically 3 days’ home based)* Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthoodHealth and Wellbeing* Private medical insurance* Access to a health cash plan through a Medicash scheme* Access to an employee assistance programme* Free onsite gym at our Cobalt head office and access to discounted gym’s* Two paid volunteering days’ each year* Cycle to work schemeRecognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [e-mail]