Head of Client Partnerships

Newcastle Building Society; Newcastle upon Tyne; Hybrid; GBP 99,000 - 121,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Performance reviews

Colleague mortgage scheme

Electric car salary sacrifice

Life assurance

Access to advisers

Discounts

Flexible working

Job summary

Newcastle Building Society is seeking a Head of Client Partnerships to lead a high-performing team focused on building long-term client relationships and delivering commercial success. You will shape the strategy, engage with senior stakeholders, and coach a diverse team to achieve outstanding client outcomes.

This role offers a visible leadership opportunity within a valued mutual and requires a relationship-focused leader capable of balancing client needs with business priorities.

Qualifications

• Experience of managing strategic client relationships within a financial services or regulated environment.
• Strong commercial awareness with ability to engage confidently with senior stakeholders.
• Empowering leader who develops others and fosters inclusive culture.

Responsibilities

• Lead a high-performing Client Partnerships team to build strong, long-term client relationships.
• Shape the strategic direction of the Client Partnerships function and drive commercial success.
• Coach and develop team members; foster collaboration and inclusive culture.

Skills

Relationship leadership

Strategic stakeholder engagement

People leadership

Client relationship management

Job description

Job Posting Title

Head of Client Partnerships

Salary Band

Circa £110, 000

Grade: BL

Job Description

About the Role

As Head of Client Partnerships, you will lead a talented team responsible for building strong, long-term relationships with our clients. Working closely with senior stakeholders across the business, you will help clients achieve their goals while identifying opportunities to create shared value and support sustainable growth.

You will shape the strategic direction of the Client Partnerships team, ensuring an outstanding client experience and driving commercial success. This is a highly visible leadership role where you’ll influence decision-making, foster collaboration, and help strengthen our reputation across the financial services sector.

You’ll also play a key role in developing and coaching your team, creating an inclusive environment where people can thrive, grow, and deliver great outcomes for clients and colleagues alike. T

his is an exciting opportunity to make a significant impact in a growing business, helping shape client strategy, drive commercial performance, and lead a high-performing team. You’ll have the chance to influence at a senior level, work with a diverse range of stakeholders, and contribute to the continued success of both our clients and our organisation.

About You

We’re looking for a relationship-focused leader who enjoys building trusted partnerships and bringing people together to achieve shared goals.

You’ll bring experience of managing strategic client relationships within a financial services or regulated environment, along with strong commercial awareness and the ability to engage confidently with senior stakeholders. You’ll be skilled at balancing client needs with business priorities, using insight and collaboration to identify opportunities and deliver positive outcomes.

You’ll be an empowering people leader who supports the development of others, encourages diverse perspectives, and creates a culture of trust, accountability, and continuous improvement. Strong communication skills, sound judgement, and a genuine commitment to delivering excellent client experiences will help you succeed in this role

About Us

The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return?

As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

• Corporate bonus scheme (on target 15%, up to a maximum 22.5%)
• Pension scheme (up to 9% employer contribution)
• Annual performance related pay reviews
• Colleague mortgage scheme
• Electric car salary sacrifice scheme
• Life assurance (4x salary) and income protection
• Access to our financial advisers
• Access to a range of high street and online discounts

Work/Life Balance

• A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
• 30 days’ annual leave + bank holidays
• The option to buy and sell up to 5 days’ holiday
• Hybrid working (typically 3 days’ home based)
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

• Private medical insurance
• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gym’s
• Two paid volunteering days’ each year
• Cycle to work scheme

Recognising there’s noone-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [e-mail]

Company

Newcastle Strategic Solutions Limited