Branch Manager - Ref: V353

Total Integrated Solutions Ltd; Birmingham; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Pension Scheme

Life and Accident Insurance

Medical Cash Plan

Cycle to Work

23 days holiday increasing to 27 days

Birthday holiday

Pension Salary Sacrifice Scheme

Holiday Buy Scheme

Discounts and Employee Assistance Prog

Job summary

Total Integrated Solutions Ltd in Birmingham is seeking a Branch Manager to lead the day-to-day operations of the Birmingham branch, overseeing service delivery, engineering support, and performance against targets.

You will work with customers, engineers, schedulers and senior management to deploy resources, maintain service levels and drive continuous improvement while building a positive, compliant, high-performing team.

Qualifications

• Experience in a Branch Manager, Operations Manager, Service Manager, or similar leadership role.
• Experience within the Fire and Security, Facilities Management, Building Services, or a related field service environment
• Experience managing operational performance and service delivery
• Knowledge of Health and Safety and operational compliance requirements

Responsibilities

• Lead and motivate operational and engineering teams to deliver outstanding service
• Manage branch performance against key operational and financial targets
• Ensure engineers and support teams are deployed efficiently and effectively
• Oversee customer service delivery and resolve escalated issues
• Drive continuous improvement initiatives across the branch
• Monitor KPIs, productivity, compliance, and customer satisfaction
• Support recruitment, training, coaching, and development of team members
• Ensure compliance with Health & Safety, quality standards, and company procedures
• Foster a positive, inclusive, and high-performing culture

Skills

People management

Coaching

Organisational skills

Planning

Problem solving

Customer relationship

Stakeholder management

Microsoft 365

Service management

Tools

Microsoft 365

Service management systems

Job description

As Branch Manager, you will take full responsibility for the day-to-day leadership and performance of our Birmingham branch. You'll lead operational teams, support engineers in the field, ensure service delivery targets are achieved, and drive continuous improvement across the branch.
Working closely with customers, engineers, schedulers, and senior management, you will ensure resources are utilised effectively, service levels are maintained, and customer expectations are consistently exceeded.

The role involves:

• Lead and motivate operational and engineering teams to deliver outstanding service
• Manage branch performance against key operational and financial targets
• Ensure engineers and support teams are deployed efficiently and effectively
• Oversee customer service delivery and resolve escalated issues
• Drive continuous improvement initiatives across the branch
• Monitor KPIs, productivity, compliance, and customer satisfaction
• Support recruitment, training, coaching, and development of team members
• Ensure compliance with Health & Safety, quality standards, and company procedures
• Foster a positive, inclusive, and high-performing culture

Key experience / Qualifications:

• Previous experience in a Branch Manager, Operations Manager, Service Manager, or similar leadership role
• Experience within the Fire and Security, Facilities Management, Building Services, or a related field service environment
• Experience managing operational performance and service delivery
• Knowledge of Health and Safety and operational compliance requirements

Skills and Capabilities:

• Strong people management and coaching skills
• Excellent organisational, planning, and problem-solving abilities
• Strong customer relationship and stakeholder management skills
• Proficiency with Microsoft 365 and service management systems

We will offer the following package:

• Monday – Friday, 8.00am – 5.00pm (Permanent)
• Competitive salary based on skills and experience
• Pension Scheme
• Life and Accident Insurance
• Medical Cash Plan
• Cycle to Work
• 23 days holiday increasing to 27 days plus 8 Bank Holidays
• Birthday holiday
• Pension Salary Sacrifice Scheme
• Holiday Buy Scheme
• Discounts and Employee Assistance Program