Branch Manager

BSS LSE Region; Oxford; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Attractive annual salary

Performance bonus

Pension scheme

Discounts with group businesses

Wellbeing support

Perks discounts

Job summary

BSS Oxford Branch is seeking a proactive Branch Manager to lead a diverse team across sales, delivery and warehouse operations. You will manage stock, admin and daily branch running, ensuring high levels of customer service and safety while delivering sales targets.

You will develop your team, drive profitability, and maintain strong relationships with customers and suppliers. This is a hands-on leadership role based at our Oxford branch with no weekends required.

Qualifications

• Strong leadership and people-management skills.
• Proven ability to drive sales and customer satisfaction.
• Excellent communication with a wide range of stakeholders.

Responsibilities

• Lead branch operations, stock control and admin.
• Drive sales, margins and profitability for the Oxford branch.
• Manage a team of sales, drivers and warehouse staff.
• Ensure safe, compliant and efficient branch operations.
• Foster a positive culture focused on safety and customer service.
• Develop and coach the team to deliver best-in-class service.

Skills

Leadership

Customer service

Communication

Relationship building

Independent work

Financial awareness

Team motivation

Tools

IT systems

Job description

Branch Manager - BBS Oxford

Working hours: Monday to Thursday 7am - 5pm and Friday 7am - 4:30pm -NO WEEKENDS! * Flexibility is required due to business needs *

Who we are

We’re BSS, part of the Travis Perkins Group, and we’re all about providing the heating and plumbing essentials that keep homes, offices, and buildings running smoothly. With 55 branches across the UK and a strong partnership with TF Solutions, we’re more than just a supplier – we’re problem solvers, supporting new technologies and helping our customers reduce their carbon footprint. It's all about being there when it counts.

What you’ll be doing

As Branch Manager, you’ll be at the heart of our Oxford branch, leading a talented team of sales, drivers, and warehouse experts. You’ll oversee everything from admin and stock to the smooth delivery of products across our 2 vehicles ( HGV & LGV). Your mission? Drive sales, hit profit targets, and uphold our high standards of customer service, all while supporting and developing your team. Your customers will vary from large national contractors to local independents, making your job diverse and rewarding. You’ll lead with energy, foster a positive culture with a focus on safety and customer satisfaction, and ensure your team is motivated and engaged. This is your chance to shine in a role where every day brings new opportunities and challenges!

What’s in it for You?

We offer the chance to work alongside knowledgeable colleagues, advance your career, and make a significant impact on the industry. By helping our customers tackle challenges and reduce their environmental impact, you’ll be part of something meaningful. Plus, we offer great training, opportunities for career growth, and a supportive, team-focused environment where success is celebrated!

We Offer

• Attractive annual salary
• Performance-based bonus that rewards your hard work
• Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth
• Generous contributory pension scheme to secure your future
• Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
• Wellbeing support to keep you feeling your best
• MyPerks discounts at top retailers, restaurants, and more!

What you’ll be responsible for

• Developing strong, lasting relationships with customers and suppliers to drive profitable business growth.
• Building regular, focused communication with your team to exceed customer expectations and add value.
• Managing the full operation of the branch, ensuring safety standards are met, storage is efficient, and customers have a positive experience.
• Taking control of sales, margin, and overheads to exceed targets and deliver best-in-class financial performance.
• Leading a Stay Safe culture, promoting a healthy and positive workplace for all.
• Empowering and motivating your team to work collaboratively and provide outstanding service to customers.

Who you are

You’ll Need To Be

• Commercially aware with a solid understanding of business and financial performance.
• An excellent communicator who can engage with a wide range of people effectively.
• Able to work independently with minimal supervision while keeping the team engaged.
• Passionate about delivering exceptional customer service.
• A proven leader who can inspire, motivate, and develop a high-performing team.
• Skilled in building relationships with a diverse range of individuals.
• Experienced in a similar role or as an Assistant Branch Manager.
• Organised, with the ability to plan, prioritise, and manage both your and your team’s workload.
• Proficient in IT and comfortable using it for day-to-day tasks.
• A skilled negotiator, able to secure the best outcomes for the business and customers.
• Comfortable interpreting basic financial and statistical data for decision-making.

We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.