Branch Manager: Lead Service & Performance Excellence

Total Integrated Solutions (TIS) Ltd; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Pension Scheme

Life and Accident Insurance

Medical Cash Plan

Cycle to Work

23 days holiday + 8 Bank Holidays + B’

Birthday holiday

Pension Salary Sacrifice Scheme

Holiday Buy Scheme

Discounts

Employee Assistance Program

Job summary

Total Integrated Solutions (TIS) Ltd in Birmingham is seeking a Branch Manager to lead daily operations, support engineers in the field, and drive service delivery targets. You will manage resources, monitor KPIs, and collaborate with customers, schedulers and senior management to maintain high standards.

The role emphasizes health & safety, compliance, recruitment, coaching, and building a positive, high-performing branch culture.

Qualifications

• Previous experience in a Branch Manager, Operations Manager, Service Manager, or similar leadership role.
• Experience within Fire and Security, Facilities Management, Building Services, or related field service environment.
• Experience managing operational performance and service delivery.
• Knowledge of Health & Safety and operational compliance requirements.

Responsibilities

• Lead and motivate operational and engineering teams to deliver outstanding service.
• Manage branch performance against key operational and financial targets.
• Ensure engineers and support teams are deployed efficiently and effectively.
• Oversee customer service delivery and resolve escalated issues.
• Drive continuous improvement initiatives across the branch.
• Monitor KPIs, productivity, compliance, and customer satisfaction.
• Support recruitment, training, coaching, and development of team members.
• Ensure compliance with Health & Safety, quality standards, and company procedures.
• Foster a positive, inclusive, and high-performing culture.

Skills

People management

Organisational planning

Customer relationship management

MS 365 & service management systems

Job description

Total Integrated Solutions (TIS) Ltd in Birmingham is seeking a Branch Manager to lead daily operations, support engineers in the field, and drive service delivery targets. You will manage resources, monitor KPIs, and collaborate with customers, schedulers and senior management to maintain high standards.

The role emphasizes health & safety, compliance, recruitment, coaching, and building a positive, high-performing branch culture.