Branch Manager - Luton Mall City Centre

ChangeGroup UK; Luton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Positive work environment

Company pension

Cycle to Work

Employee Assistance Programme

Job summary

ChangeGroup in Luton City Centre is seeking a Store Manager to drive sales and deliver outstanding customer service. You will lead the store team, ensure operational excellence, and manage day-to-day branch activities to meet targets.

This role offers a 37.5-hour week, a competitive salary (£28,820 per year), ongoing training, a supportive environment, pension, Cycle to Work, and wellbeing benefits. We welcome applicants from diverse backgrounds.

Qualifications

• Proven leadership experience in a similar role.
• Strong sales acumen and customer service focus.
• Excellent communication and interpersonal skills.
• Ability to lead, motivate, and develop a high-performing team.
• Knowledge of health, safety, and security procedures.

Responsibilities

• Maximizing Sales Opportunities: Ensure every staff member converts every customer interaction into a sales opportunity, from calling in customers to closing the deal and maximizing the potential of each inquiry or transaction.
• Operational Excellence: Conduct regular internal audits and spot checks to maintain the day-to-day running of the branch within agreed limits. Fulfill internal transfer and treasury requirements.
• Team Leadership: Lead from the front, fostering a proactive approach among staff. Manage selling and customer service activities, ensuring staff competence to optimize sales performance, profitability, and customer satisfaction.
• Professionalism and Atmosphere: Maintain a professional approach with colleagues and management. Foster a positive and friendly atmosphere within the branch, keeping staff morale high.
• Security and Compliance: Adhere to health, safety, and security procedures, ensuring all team members are fully trained and equipped with necessary skills. Keep the bureau clean, tidy, and fully operational.

Skills

Leadership

Sales

Customer service

Communication

Interpersonal skills

Health & safety knowledge

Job description

Job description

ChangeGroup

Exceptional Opportunity: Store Manager at ChangeGroup in Luton City Centre

Are you a seasoned leader with a passion for driving sales and delivering outstanding customer service? ChangeGroup, a prominent name in the foreign exchange industry, invites you to take on the role of Store Manager in the heart of Luton City Centre.

Why Luton City Centre?

Join us in the vibrant and dynamic Luton City Centre, where you'll experience the joys of working amidst a rich history and thriving community. As a Store Manager, you'll be at the forefront of our success story, contributing to the financial pulse of this diverse and exciting location.

Key Responsibilities:

As a Store Manager at ChangeGroup, you will be responsible for:

• Maximizing Sales Opportunities: Ensure every staff member converts every customer interaction into a sales opportunity, from calling in customers to closing the deal and maximizing the potential of each inquiry or transaction.

• Operational Excellence: Conduct regular internal audits and spot checks to maintain the day-to-day running of the branch within agreed limits. Fulfill internal transfer and treasury requirements.

• Team Leadership: Lead from the front, fostering a proactive approach among staff. Manage selling and customer service activities, ensuring staff competence to optimize sales performance, profitability, and customer satisfaction.

• Professionalism and Atmosphere: Maintain a professional approach with colleagues and management. Foster a positive and friendly atmosphere within the branch, keeping staff morale high.

• Security and Compliance: Adhere to health, safety, and security procedures, ensuring all team members are fully trained and equipped with necessary skills. Keep the bureau clean, tidy, and fully operational.

What We Offer:

In recognition of your commitment, we provide:

• Competitive Salary: Enjoy a competitive salary of £28,820.

• Training and Development: Engage in continuous learning with training and development sessions for you and your team.

• Positive Work Environment: Work in a positive and friendly atmosphere, contributing to high staff morale.

• Comprehensive Benefits: Monthly bonus where targets are met, employee discount on currency, sick pay, company pension, Cycle to Work scheme, and Employee Assistance Programme.

• Working Hours: 37.5 hours a week, Monday - Sunday, Hours between 08:00 - 19:00.

The Ideal Candidate:

We are seeking an individual with:

• Proven leadership experience in a similar role.

• Strong sales acumen and customer service focus.

• Excellent communication and interpersonal skills.

• Ability to lead, motivate, and develop a high-performing team.

• Knowledge of health, safety, and security procedures.

Your journey toward professional growth begins here.

ChangeGroup is an equal opportunity employer.

We encourage applications from candidates of all backgrounds and experiences.