Retail Bureau Manager

eurochange

Woking

On-site

GBP 28,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Colleague Rate on Travel Money

28 days holiday (inclusive of bankhol

High Street Discounts

Free 24/7 Virtual GP service for you

Cycle to Work Scheme

Employee Wellbeing & Financial Support

Employee Assistance Programme -because

Wagestream - access earned wages

Recognition Awards for outstanding

Additional holiday entitlement after 1

Life Assurance

Job summary

eurochange in Woking is seeking a Bureau Manager to lead a small retail team within our FX-focused branch. You will drive revenue, ensure exceptional service, and maintain compliance with AML/KYC and company policies.

The role demands strong leadership, relationship building, and a proven track record in retail or financial services. Join us to elevate the travel money experience for customers.

Qualifications

Proven experience leading teams in retail or financial services.
Strong leadership, communication, and customer service skills.
Knowledge of AML/KYC and financial compliance.

Responsibilities

Own branch performance and drive revenue with sales strategies.
Inspire and coach team to deliver personalised customer experiences.
Promote our full range of services to travel money customers.
Ensure AML, KYC and procedures compliance.
Conduct cash reconciliations and audits to manage risk.
Analyse branch KPIs to identify improvement opportunities.
Collaborate with Regional Managers to drive wider business success.

Skills

Team leadership

Sales leadership

Customer service

Communication

Problem solving

Tools

POS systems

Cash handling

Compliance processes

Job description

Retail Bureau Manager (Store Manager)

Hours: 38 hours p/w

Location/s: Wolsey Place Shopping Centre, Woking, GU21 6XU

Responsible for: A small team of Retail Colleagues.

Shift Pattern: Monday to Sunday, shifts based

Lead the Way as a Retail Bureau Manager

Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches - they inspire, empower, and set the standard for delivering exceptional service.

As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.

What You'll Be Doing On a Day-to-day Basis...

Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
Inspire and coach your team to deliver personalised, engaging experiences for every customer
Build lasting relationships with customers, understanding their travel needs and matching them with the right products
Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
Lead by example in delivering our eurochange sales framework and maintaining our high standards
Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
Conduct regular cash reconciliations and audits to manage risk and minimise losses
Analyse branch KPIs and performance data to identify opportunities for improvement
Train and mentor your team to grow their skills, confidence, and careers
Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
Proactively seek opportunities to innovate and improve processes that enhance the customer experience.

Our Leadership Behaviours

As a Bureau Manager, you’ll be expected to:

Lead by example, embodying eurochange’s values in every interaction
Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported
Empower your team to make decisions, solve problems, and take ownership of their performance
Recognise and celebrate success, motivating your team to achieve and exceed their targets
Demonstrate resilience and adaptability in a fast-paced retail environment
Foster a positive, inclusive workplace where everyone feels valued and can thrive
Give and receive feedback openly and constructively, always looking for ways to improve
Stay commercially aware, understanding how your decisions impact the branch and the wider business

The Stand-Out Qualities to Be Part of #Teameurochange

Proven experience leading teams in a retail, banking, or financial services environment
A commercial mindset with a track record of meeting and exceeding sales targets
Strong leadership skills with the ability to motivate, coach, and develop others
Financial acumen, including managing budgets, cash handling, and risk controls
Knowledge of AML, KYC, and financial compliance standards
A passion for customer service and relationship building
Excellent communication, problem-solving, and organisational skills

Our Perks Are Out of This World!