Retail Bureau Manager

eurochange

Hamilton

On-site

GBP 32,000 - 42,000

Full time

7 days ago

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Benefits offered by this job

Travel money rate for colleagues

28 days holiday

High street discounts

Virtual GP 24/7

Cycle to Work Scheme

Wellbeing & Financial Support

Employee Assistance Programme

Wagestream - access earned wages

Recognition Awards

Additional holiday after 1 year

Life Assurance

Job summary

The eurochange Bureau Manager role in Hamilton leads a small team within our travel money business. Based at The Regent Shopping Centre, you will drive sales, customer service, and compliance while delivering a memorable customer experience.

You will manage branch performance, coach staff, and ensure AML/KYC procedures are followed, with a focus on revenue and profitability. This 38-hour-per-week role runs for a 6-month FTC in the heart of Scotland.

Qualifications

Proven experience leading teams in retail or financial services.
Strong sales mindset with track record of meeting targets.
Knowledge of AML, KYC and financial compliance standards.

Responsibilities

Own the performance of the branch, driving revenue and profitability through excellent customer service and strong sales strategies.
Inspire and coach your team to deliver personalised, engaging experiences for every customer.
Build lasting relationships with customers, understanding their travel needs and matching them with the right products.
Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient.
Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally.
Lead by example in delivering eurochange sales framework and maintaining high standards.
Conduct regular cash reconciliations and audits to manage risk and minimise losses.
Analyse branch KPIs and performance data to identify opportunities for improvement.
Train and mentor your team to grow their skills, confidence, and careers.
Collaborate with peers and regional colleagues to share insights and drive success across the wider business.
Proactively seek opportunities to innovate and improve processes that enhance the customer experience.

Skills

People leadership

Sales & upselling

Customer service

Financial services knowledge

AML/KYC compliance

Cash handling

Communication skills

Team coaching

Job description

Retail Bureau Manager (Store Manager) - 6 months FTC

Hours: 38 hours p/w

Location/s: The Regent Shopping Centre, Hamilton, ML3 7DZ

Responsible for: A small team of Retail Colleagues.

Shift Pattern: Monday to Sunday, shifts based

Lead the Way as a Retail Bureau Manager

Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches - they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.

What You’ll Be Doing On a Day-to-day Basis...

Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
Inspire and coach your team to deliver personalised, engaging experiences for every customer
Build lasting relationships with customers, understanding their travel needs and matching them with the right products
Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
Lead by example in delivering our eurochange sales framework and maintaining our high standards
Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
Conduct regular cash reconciliations and audits to manage risk and minimise losses
Analyse branch KPIs and performance data to identify opportunities for improvement
Train and mentor your team to grow their skills, confidence, and careers
Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
Proactively seek opportunities to innovate and improve processes that enhance the customer experience.

Our Leadership Behaviours

Lead by example, embodying eurochange’s values in every interaction
Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported
Empower your team to make decisions, solve problems, and take ownership of their performance
Recognise and celebrate success, motivating your team to achieve and exceed their targets
Demonstrate resilience and adaptability in a fast-paced retail environment
Foster a positive, inclusive workplace where everyone feels valued and can thrive
Give and receive feedback openly and constructively, always looking for ways to improveStay commercially aware, understanding how your decisions impact the branch and the wider business

The Stand-Out Qualities to Be Part of #Teameurochange

Proven experience leading teams in a retail, banking, or financial services environment
A commercial mindset with a track record of meeting and exceeding sales targets
Strong leadership skills with the ability to motivate, coach, and develop others
Financial acumen, including managing budgets, cash handling, and risk controls
Knowledge of AML, KYC, and financial compliance standards
A passion for customer service and relationship building
Excellent communication, problem-solving, and organisational skills

Our Perks Are Out of This World!