Retail Bureau Manager

eurochange

West of England

On-site

GBP 30,000 - 42,000

Full time

11 days ago

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Benefits offered by this job

Colleague Rate on Travel Money

28 days holiday

High Street Discounts

Free 24/7 Virtual GP service

Cycle to Work Scheme

Employee Wellbeing & Financial Support

Employee Assistance Programme

Wagestream

Recognition Awards

Additional holiday entitlement after 1

Job summary

eurochange Bristol is seeking a Retail Bureau Manager to lead a small team in our branch, focusing on customer service, sales targets, and compliant operations.

You’ll drive revenue, coach colleagues, and ensure a memorable customer travel money experience while upholding AML/KYC standards and company procedures.

Join a fast-paced environment with a focus on integrity, training, and continuous improvement across the wider eurochange network.

Qualifications

Experience leading teams in a retail/financial services setting.
Proven ability to meet and exceed sales targets.
Strong customer service and relationship-building skills.
Knowledge of AML/KYC procedures and compliance standards.

Responsibilities

Own the branch performance by driving revenue and profitability through customer service and sales strategies.
Inspire and coach the team to deliver engaging customer experiences.
Build lasting relationships with customers and match travel money products to their needs.
Promote our full range of services to simplify the travel money experience.
Serve as the first point of contact for queries and complaints, resolving them promptly.
Lead by example in delivering eurochange's sales framework and high standards.
Ensure AML, KYC, and procedures are followed and audited.
Conduct regular cash reconciliations and audits to manage risk.
Analyse branch KPIs and performance data to identify improvements.
Train and mentor staff to grow skills and careers.
Maintain branch organisation, security, and regulatory compliance.
Collaborate with Regional Managers and Support Centre to share insights.
Seek opportunities to innovate and improve processes for customers.

Skills

Retail leadership

Sales performance

Customer service

Team coaching

Compliance knowledge (AML/KYC)

Job description

Retail Bureau Manager (Store Manager)

Hours: 38 hours p/w

Location/s: Dual sited - eurochange Bristol - BS1 3XD

Responsible for: A small team of Retail Colleagues.

Shift Pattern: Monday to Sunday, shifts based

Lead the Way as a Retail Bureau Manager

Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches - they inspire, empower, and set the standard for delivering exceptional service.

As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you’ll play a key role in bringing our purpose to life.

What You'll Be Doing On a Day-to-day Basis...

Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
Inspire and coach your team to deliver personalised, engaging experiences for every customer
Build lasting relationships with customers, understanding their travel needs and matching them with the right products
Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
Lead by example in delivering our eurochange sales framework and maintaining our high standards
Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
Conduct regular cash reconciliations and audits to manage risk and minimise losses
Analyse branch KPIs and performance data to identify opportunities for improvement
Train and mentor your team to grow their skills, confidence, and careers
Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
Proactively seek opportunities to innovate and improve processes that enhance the customer experience.

Our Leadership Behaviours

As a Bureau Manager, you’ll be expected to:

Lead by example, embodying eurochange's values in every interaction
Communicate clearly and confidently, ensuring your team knows what's expected and feels supported
Empower your team to make decisions, solve problems, and take ownership of their performance
Recognise and celebrate success, motivating your team to achieve and exceed their targets
Demonstrate resilience and adaptability in a fast-paced retail environment
Foster a positive, inclusive workplace where everyone feels valued and can thrive
Give and receive feedback openly and constructively, always looking for ways to improveStay commercially aware, understanding how your decisions impact the branch and the wider business

The Stand‑Out Qualities to Be Part of #Teameurochange

Proven experience leading teams in a retail, banking, or financial services environment
A commercial mindset with a track record of meeting and exceeding sales targets
Strong leadership skills with the ability to motivate, coach, and develop othersFinancial acumen, including managing budgets, cash handling, and risk controls
Knowledge of AML, KYC, and financial compliance standards
A passion for customer service and relationship building
Excellent communication, problem-solving, and organisational skills

Our Perks Are Out of This World!