Store Manager (Forex Retail) – Lead & Grow Sales in Luton

ChangeGroup UK; Luton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Positive work environment

Company pension

Cycle to Work

Employee Assistance Programme

Job summary

ChangeGroup in Luton City Centre is seeking a Store Manager to drive sales and deliver outstanding customer service. You will lead the store team, ensure operational excellence, and manage day-to-day branch activities to meet targets.

This role offers a 37.5-hour week, a competitive salary (£28,820 per year), ongoing training, a supportive environment, pension, Cycle to Work, and wellbeing benefits. We welcome applicants from diverse backgrounds.

Qualifications

• Proven leadership experience in a similar role.
• Strong sales acumen and customer service focus.
• Excellent communication and interpersonal skills.
• Ability to lead, motivate, and develop a high-performing team.
• Knowledge of health, safety, and security procedures.

Responsibilities

• Maximizing Sales Opportunities: Ensure every staff member converts every customer interaction into a sales opportunity, from calling in customers to closing the deal and maximizing the potential of each inquiry or transaction.
• Operational Excellence: Conduct regular internal audits and spot checks to maintain the day-to-day running of the branch within agreed limits. Fulfill internal transfer and treasury requirements.
• Team Leadership: Lead from the front, fostering a proactive approach among staff. Manage selling and customer service activities, ensuring staff competence to optimize sales performance, profitability, and customer satisfaction.
• Professionalism and Atmosphere: Maintain a professional approach with colleagues and management. Foster a positive and friendly atmosphere within the branch, keeping staff morale high.
• Security and Compliance: Adhere to health, safety, and security procedures, ensuring all team members are fully trained and equipped with necessary skills. Keep the bureau clean, tidy, and fully operational.

Skills

Leadership

Sales

Customer service

Communication

Interpersonal skills

Health & safety knowledge

Job description

ChangeGroup in Luton City Centre is seeking a Store Manager to drive sales and deliver outstanding customer service. You will lead the store team, ensure operational excellence, and manage day-to-day branch activities to meet targets.

This role offers a 37.5-hour week, a competitive salary (£28,820 per year), ongoing training, a supportive environment, pension, Cycle to Work, and wellbeing benefits. We welcome applicants from diverse backgrounds.