Branch Manager - Luton Mall City Centre

ChangeGroup & Prosegur Change; Luton; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Salary £28,820

Training sessions

Positive work environment

Monthly bonus

Pension & benefits

Cycle to Work

Job summary

ChangeGroup in Luton City Centre is seeking a Store Manager to lead daily operations, drive sales, and deliver exceptional customer service. This role requires strong leadership to manage staff, ensure compliance, and maintain a high-performing team in a busy retail environment.

Based in the heart of Luton City Centre, the Store Manager will oversee sales activities, staff training, and customer satisfaction, while upholding health, safety and security standards across the site.

Qualifications

• Proven leadership experience in a similar role.
• Strong sales acumen and customer service focus.
• Excellent communication and interpersonal skills.
• Ability to lead, motivate, and develop a high-performing team.
• Knowledge of health, safety, and security procedures.

Responsibilities

• Maximise store sales by converting interactions into sales.
• Maintain daily operations with audits and ensure treasury requirements.
• Lead from the front and develop staff for sales performance.
• Foster a professional and positive branch atmosphere.
• Ensure health, safety and security procedures are followed.

Job description

ChangeGroup

Exceptional Opportunity: Store Manager at ChangeGroup in Luton City Centre

Are you a seasoned leader with a passion for driving sales and delivering outstanding customer service? ChangeGroup, a prominent name in the foreign exchange industry, invites you to take on the role of Store Manager in the heart of Luton City Centre.

Job Description

Why Luton City Centre?

Join us in the vibrant and dynamic Luton City Centre, where you'll experience the joys of working amidst a rich history and thriving community. As a Store Manager, you'll be at the forefront of our success story, contributing to the financial pulse of this diverse and exciting location.

Key Responsibilities:

As a Store Manager at ChangeGroup, you will be responsible for:

• Maximizing Sales Opportunities: Ensure every staff member converts every customer interaction into a sales opportunity, from calling in customers to closing the deal and maximizing the potential of each inquiry or transaction.
• Operational Excellence: Conduct regular internal audits and spot checks to maintain the day-to-day running of the branch within agreed limits. Fulfill internal transfer and treasury requirements.
• Team Leadership: Lead from the front, fostering a proactive approach among staff. Manage selling and customer service activities, ensuring staff competence to optimize sales performance, profitability, and customer satisfaction.
• Professionalism and Atmosphere: Maintain a professional approach with colleagues and management. Foster a positive and friendly atmosphere within the branch, keeping staff morale high.
• Security and Compliance: Adhere to health, safety, and security procedures, ensuring all team members are fully trained and equipped with necessary skills. Keep the bureau clean, tidy, and fully operational.

What We Offer:

In recognition of your commitment, we provide:

• Competitive Salary: Enjoy a competitive salary of £28,820.
• Training and Development: Engage in continuous learning with training and development sessions for you and your team.
• Positive Work Environment: Work in a positive and friendly atmosphere, contributing to high staff morale.
• Comprehensive Benefits: Monthly bonus where targets are met, employee discount on currency, sick pay, company pension, Cycle to Work scheme, and Employee Assistance Programme.
• Working Hours: 37.5 hours a week, Monday – Sunday, Hours between 08:00 – 19.00.

The Ideal Candidate:

We are seeking an individual with:

• Proven leadership experience in a similar role.
• Strong sales acumen and customer service focus.
• Excellent communication and interpersonal skills.
• Ability to lead, motivate, and develop a high-performing team.
• Knowledge of health, safety, and security procedures.

Your journey toward professional growth begins here.

ChangeGroup is an equal opportunity employer.

We encourage applications from candidates of all backgrounds and experiences.