Branch Manager: Lead a high-performing team (36h)

Skipton Building Society; Sefton; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Annual bonus

25 days leave + bank holidays

Holiday trading scheme

Pension contributions

Private medical insurance

Salary Sacrifice for car

Employee benefits portal

Volunteer days

Discount schemes

Job summary

Skipton Building Society is recruiting a Branch Manager to lead a customer-facing team at the Southport branch. The role requires driving growth, delivering first-class service and building strong local community relationships.

You will coach staff, manage performance and ensure the branch meets its contribution and customer outcomes. The role offers a permanent, full-time position with 36 hours per week across typical branch hours, with a comprehensive benefits package and a discretionary

Qualifications

• Experience leading, motivating and developing teams in a customer focused environment.
• Strong communication, organisation and time management skills, with the ability to prioritise effectively in a busy environment.
• A passion for coaching and developing others, creating an inclusive and high performing culture.
• Commercial mindset with ability to identify growth opportunities while putting customers' needs first.
• Confidence, resilience and stakeholder management skills to lead through change.

Responsibilities

• Lead, motivate and develop a team of customer-facing colleagues to deliver exceptional service and great member outcomes.
• Create an engaging, high performing branch culture where colleagues feel supported and inspired to succeed.
• Take ownership of the branch contribution plan, driving commercial growth while maintaining outstanding service for existing members.
• Coach and develop colleagues through regular observations, one to ones and performance reviews to build capability and confidence.
• Support your team to identify customer needs and promote relevant products and services through meaningful conversations.
• Lead by example, providing hands on support to customers, serving members and conducting My Review appointments.
• Build strong relationships within the local community and ensure customers remain at the heart of everything the branch does.

Skills

Leadership

Customer service

Coaching

Communication

Stakeholder management

Job description

Skipton Building Society is recruiting a Branch Manager to lead a customer-facing team at the Southport branch. The role requires driving growth, delivering first-class service and building strong local community relationships.

You will coach staff, manage performance and ensure the branch meets its contribution and customer outcomes. The role offers a permanent, full-time position with 36 hours per week across typical branch hours, with a comprehensive benefits package and a discretionary