Branch Manager

Skipton Building Society; Lancashire; On-site; GBP 41,400 - 50,600; Full time

Benefits offered by this job

Annual discretionary bonus scheme

25 days annual leave + bank holidays

Generous pension contributions

Private medical insurance

Employee Assistance Programme

Job summary

Skipton Building Society is seeking a Branch Manager for their Southport branch. This full-time position requires leading a customer service team, ensuring exceptional service and managing business growth. Ideal candidates will have proven leadership skills and a passion for people, with a competitive salary of up to £46,000 per annum.

The role entails hands-on customer interaction, promoting products, and supporting branch operations. Employees benefit from a comprehensive package including annual leave, bonuses, and wellness initiatives.

Qualifications

• Proven record of delivering great customer service and outcomes.
• Experience in a management role in a customer facing environment.
• Passion for understanding diverse customers and colleagues.

Responsibilities

• Lead a team promoting high standards of customer service.
• Focus on commercial growth and look after existing customers.
• Engage the team to create a culture of high performance.

Skills

Leadership

Customer service

Communication

Time management

Stakeholder management

Job description

Overview

Hours
This role is for a permanent position working full time 36 hours per week to support branch operating hours.

Salary
£46,000 Per Annum

Closing Date
Wed, 15 Jul 2026

Here at Skipton Building Society, we are proud to have a team of amazing people who work hard every day to put our customers’ best interests at heart. We are currently looking for a Branch Manager to lead, motivate and drive performance. The successful candidate will play an integral part in delivering exceptional service to our customers at our Southport branch.

Who Are We?

Not just another building society. Not just another job. We are the fourth biggest building society in the UK and what makes us a bit different is that we\'re a mutual organisation. We do not have shareholders; we are owned by our members. Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future. Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time. For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society!

What You Will Be Doing As a Branch Manager

The Branch Manager will lead a team of customer facing colleagues, promoting high standards of customer service, making sure that they deliver an exceptional experience to all customers. We are looking for an individual who can really inspire a team, engaging them and creating a real culture of high performance.

Taking ownership of the branch contribution plan, you will focus on commercial growth as well as looking after our existing customers. You will ensure that your team confidently promote our products and services during their conversations with customers through observations, one to ones, and clear objectives that link to the branch plan.

This is a key role that calls for exceptional people skills and proven leadership experience, and in return we will provide you with the development opportunities you need to make a real difference to your team and our customers.

The Branch Manager will lead from the front and by example – this is a hands-on role where interaction with customers is a day-to-day part of the role including serving customers and undertaking ‘My Review’ appointments.

What Do We Need From You?

You’ll be an accomplished leader, with experience in a management role in a customer facing environment. This will be coupled with:

• A proven record of delivering great customer service and outcomes.
• Effective communication and time management.
• A passion and genuine interest in people – with an understanding and acknowledgement of the diversity of customers and colleagues alike.
• The ability to take an entrepreneurial approach to maximising business opportunities.
• Great stakeholder management skills as you’ll be working with your Regional Manager and a range of Head Office functions.

You don’t need to be an expert in financial services, while it would help, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.

What Is In It For You?

The salary for this role is up to £46,000 per annum dependent on skills and experience.

The role will be working 36 hours across Monday to Saturday to support operating hours.

• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
• Generous employer matched pension contributions – up to 10% per annum.
• We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
• There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
• Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
• A commitment to training and development.
• Private medical insurance for all our colleagues.
• Salary Sacrifice Scheme for hybrid/electric car.