Branch Manager - Eye & Hearing Care Leader

Sensory Audiology & Optical Recruitment; Stretford; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Pension scheme

28 days annual leave incl. bank hols

Career progression

Job summary

Sensory Audiology & Optical Recruitment and its partner family-run hearing and eye care company operate across England with about 170 stores, focused on exceptional patient care. As a Branch Manager, you will lead a dedicated team to deliver outstanding service, grow the business, and maintain high professional standards in a customer-focused environment.

You will receive a competitive salary with incentives, ongoing training, staff discounts, a pension scheme, and generous annual leave.

Qualifications

• Leadership and people management experience in retail or healthcare.
• Strong customer-first mindset and excellent communication skills.
• Commercial awareness with a hands-on, proactive approach to develop the team.

Responsibilities

• Lead and motivate your team to provide outstanding customer service.
• Manage all branch operations, including meeting sales targets and driving growth.
• Oversee staff training, coaching and performance management.
• Ensure every customer receives expert advice and high-quality care.
• Oversee stock management, compliance, and day-to-day branch efficiency.
• Collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build relationships.
• Maintain compliance with company policies, health and safety standards and regulatory requirements.

Skills

Leadership

People management

Customer focus

Communication

Commercial awareness

Problem solving

Tools

Point-of-sale systems

Job description

Sensory Audiology & Optical Recruitment and its partner family-run hearing and eye care company operate across England with about 170 stores, focused on exceptional patient care. As a Branch Manager, you will lead a dedicated team to deliver outstanding service, grow the business, and maintain high professional standards in a customer-focused environment.

You will receive a competitive salary with incentives, ongoing training, staff discounts, a pension scheme, and generous annual leave.