Branch Manager – Broadstone

Sensory Audiology & Optical Recruitment; Ferndown; On-site; GBP 42,000 - 68,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

28 days annual leave

Job summary

Sensory Audiology & Optical Recruitment partners with a family-run hearing and eye care company to recruit a Branch Manager who will lead a dedicated team delivering expert eye and hearing care. You will inspire staff, drive sales and growth, and maintain professional standards in a customer‑focused environment.

You will oversee day‑to‑day operations, coach your team, ensure exceptional customer experiences, and collaborate with optometrists and audiologists to sustain clinical excellence while

Qualifications

• Experience leading a retail team in optics, audiology, or healthcare.
• Strong people management and communication skills.
• Proactive, customer‑focused mindset with commercial awareness.

Responsibilities

• Lead and motivate your team to provide outstanding customer service.
• Manage all branch operations, including meeting sales targets and driving growth.
• Oversee staff training, coaching and performance management.
• Ensure customers receive expert advice and high quality care and maintain branch efficiency.
• Collaborate with clinicians to maintain clinical excellence.
• Engage with the local community to promote the branch and build relationships.
• Maintain compliance with company policies, health and safety standards, and regulatory requirements.

Skills

Leadership

Customer service

People management

Communication

Commercial awareness

Tools

POS systems

Job description

Sensory Audiology & Optical Recruitment are proud to be working in partnership with a long standing family run hearing and eye care company with a focus on customer care and excellent eyecare service.
As a Branch Manager, you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

What we’re looking for

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.

If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

What's on offer:

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of careOversee stock management, compliance, and day‑to‑day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements