Branch Manager - Eye & Hearing Care Growth Leader

The JobsBoard; Birmingham; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Career progression

Training opportunities

Personal development

Job summary

Sensory Audiology & Optical Recruitment is partnering with a family-run hearing and eye care company in Birmingham. The Branch Manager will lead a team to deliver exceptional eyecare and hearing services, drive sales, and ensure high professional standards in a customer-focused environment.

You will recruit, train, and guide staff, coordinate with clinicians, and promote branch growth within the local community.

Qualifications

• Experience managing a retail or healthcare-related branch.
• Strong people leadership and customer-focused approach.
• Commercial awareness and proactive problem solving.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service.
• Manage all branch operations, including meeting sales targets and driving business growth.
• Oversee staff training, coaching and performance management.
• Oversee stock management, compliance, and day-to-day branch efficiency.
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence.
• Engage with the local community to promote the branch and build strong customer relationships.

Skills

Retail management

Leadership

Customer service

Healthcare knowledge

Tools

POS systems

Job description

Sensory Audiology & Optical Recruitment is partnering with a family-run hearing and eye care company in Birmingham. The Branch Manager will lead a team to deliver exceptional eyecare and hearing services, drive sales, and ensure high professional standards in a customer-focused environment.

You will recruit, train, and guide staff, coordinate with clinicians, and promote branch growth within the local community.